Relationship Banker I (Part-Time)

Job Description

Job Description

Position Title :

Relationship Banker I

FSLA Status :

Non-Exempt - Part-Time

Reports to : Branch Manager

Branch : Euless

Job Summary : To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships and discovering opportunities for new business. Provides teller services including processing transactions such as deposits, withdrawals, and cashing checks. Processes new accounts and cross-sells other need-based products and services. Utilizes knowledge and judgment to ensure the validity of transactions processed, accounts opened and refers questionable items to an Assistant Branch Manager or above. Maintain a professional appearance in both dress and behavior.

Essential Functions :

Customer Service

• Performs Southside Bank’s customer service standards with each customer interaction.
• Consistently performs with accuracy and efficiency to build customer confidence and trust.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Completes customer thank you calls and follow up of problem resolution as directed by management.
• Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.
• Knows the products and services offered by the Bank with the ability to recall and explain key benefits to the customer. Recognize each customer transaction as a cross-sell opportunity. Identify and respond to the needs of new and potential customer by listening and clarifying their needs. Direct customers as needed to other Southside departments.
• Maintains the security and confidentiality of all sensitive Bank information.
• Accurately communicates account information to customers.
• Identifies and responds to the needs of new and potential customers by listening and clarifying their needs. Refers customers as needed to other Southside departments.

Operational Excellence

Team Relations

Additional Functions :

Required Education / Experience :

Physical Activity / Dexterity :

Physical Environment Demands :

Working Conditions / Environment :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)