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Job Customer Service Representative - Full-Time

Job Customer Service Representative - Full-Time

Enterprise MobilityGrand Forks, ND, US
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Customer Service Representative

Start your career with Enterprise! We're hiring immediately for a Customer Service Representative at the Grand Forks International Airport!

Get on the fast track to a more rewarding career with National and Enterprise - teams that are committed to quality, innovation, customer satisfaction and employee development.

National has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This is a Full-Time position working 40 hours a week. This position is located at the Grand Forks International Airport (GFK). Address is 2301 Airport Drive, Grand Forks, ND, 58203.

We offer a robust Benefits Package including, but not limited to :

  • Competitive Compensation - This position has a starting wage of $18 / hour plus bonus / commission opportunities (Potential for $12,000 in annual bonus and commission.)
  • Paid Time Off, starting with 15 off per year
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing

The available schedule is :

  • Sunday - Thursday 9am - 6pm

    • Responsibilities

    We are hiring now for immediate openings. Responsibilities include :

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
  • Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  • Perform miscellaneous and backup duties job-related duties as assigned

    • Equal Opportunity Employer / Disability / Veterans

    Qualifications

  • High School Diploma or G.E.D. required
  • Must have a valid driver's license with no more than 2 moving violations and / or at-fault accidents on driving record within the past 3 years
  • No drug or alcohol related convictions on driving record within the past 5 years (DUI / DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be at least 18 years old
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    Customer Service Representative • Grand Forks, ND, US

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