Customer Account Analyst

Join EVCO Plastics as a Full-Time Customer Account Analyst and be part of a forward-thinking team in the heart of DeForest, WI. This onsite position offers a unique opportunity to engage directly with our valued customers, ensuring their needs are met while contributing to innovative solutions in the manufacturing sector. Here, you will play a crucial role in enhancing customer satisfaction and loyalty, working collaboratively in a dynamic work environment that encourages the sharing of ideas. This role allows you to develop and refine your analytical skills while fostering relationships that drive business success. Your contributions will directly influence our operational excellence and customer experience.

You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, and Paid Time Off. If you are passionate about customer service and want to be at the forefront of industry advancements, we encourage you to apply and be a part of our vibrant organization.

EVCO Plastics : Our Mission

We are a leading plastics manufacturing company with an emphasis on strategic engineering and innovation. We use the latest processes and software to elevate the way we manufacture parts, all the while forming strong relationships with customers and each other. Our people are our number-one priority, and we are committed to helping you reach your personal and career goals through continuous learning and development opportunities, competitive compensation and benefits, and an enhanced work-life balance.

Day to day as a Customer Account Analyst

As a new Customer Account Analyst at EVCO Plastics, you can expect a dynamic and engaging workday from Monday to Friday. Your day will primarily involve monitoring customer accounts, ensuring timely communication regarding order statuses, and responding to inquiries with precision. You will analyze customer data to identify trends and potential areas for improvement, collaborating with internal teams to implement solutions that enhance customer experiences.

Regular meetings with team members will facilitate knowledge sharing and strategy discussions, while also allowing you to receive ongoing feedback and support. Expect to navigate various software systems to maintain accurate account records and assist in streamlining processes. Each day presents opportunities to learn about our manufacturing operations and develop relationships that drive our company’s success.

Embrace the challenge as you contribute to our commitment to excellence.

Would you be a great Customer Account Analyst?

To thrive as a Customer Account Analyst at EVCO Plastics, you will need a diverse skill set that aligns with our forward-thinking culture. Strong problem-solving abilities are essential, as you will frequently address customer inquiries and resolve issues efficiently. Data analysis skills will enable you to interpret trends and make informed recommendations for account management.

Critical thinking is vital for evaluating scenarios and devising optimal solutions. Excellent communication skills are necessary for both customer interactions and collaboration with internal teams, ensuring that information flows seamlessly. Moreover, technical proficiency with software systems is crucial for managing accounts and data effectively.

Familiarity with troubleshooting and system knowledge will also enhance your ability to address challenges proactively. By combining these skills, you will contribute to a positive customer experience and further the success of our manufacturing operations.

Knowledge and skills required for the position are :

• problem solving
• data analysis
• critical thinking
• communication
• problem resolution
• technical proficiency
• troubleshooting system knowledge

Are you ready for an exciting opportunity?

If you believe that this position matches your requirements, applying for it is a breeze. Best of luck!

Job Posted by ApplicantPro