Account Coordinator - Channel

Account Coordinator - Channel

Hi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About the Role :

We're looking for an Account Coordinator to provide administrative support for our employer clients. You will work primarily with the Account team in addition to collaborating with Sales, Marketing Compliance and the Advisor teams. The Account Management Coordinator is a key to our success, and is responsible for ensuring a smooth and positive experience for our clients.

You will :

• Manage ongoing administrative tasks for Gravie employer clients to ensure they're thrilled with our service. You'll take care of things like employee eligibility, maintenance and researching issues as they arise.
• Make sure all our client forms are complete and the right information has been gathered.
• Request and / or produce quote and rate renewals using online software as requested by the Account Management team.
• Engage in various financial issues and resolutions such as non-sufficient fund follow-up and resolution.
• Provide accurate and timely answers to employer clients' questions.
• Work with the team to ensure all employer facing document updates have been made, track progress and all follow-up on issues related to the changes that have occurred.
• File e-contracts and other business documents.
• Work to ensure process guides and checklists are current and organized.
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring :

Extra credit : Previous experience at a high growth company

Gravie :

In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package. The salary range for this position is $40,000 - $66,600 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.

A Little More About Us :

At Gravie, we're on a mission to reinvent health benefits for small and midsize businessesmaking high-quality, affordable healthcare accessible to employers and their employees. We believe better benefits lead to better lives, and we're building the future of health benefits to reflect just that. We're proud to be the only company offering both innovative level-funded health plans and a market-leading ICHRA solution, giving employers more choice and flexibility than ever before. And guess what? Our customers love us. With member and employer satisfaction rates consistently trending above 80%, we know our health plans are working the way they should. Backed by some of the most sought-after investors in the country, we have the resources and long-term support to build something truly transformativeand we're just getting started. At Gravie, we do things differently. We'll challenge you, and we'll welcome you challenging us. Good ideas are everyone's job here. You'll join a team that's smart, mission-driven, and unafraid to push boundaries if it means making a bigger impact for the people we serve. If you're energized by a high-performance, high-trust environment where your voice matters, Gravie might be just the place for you.