User Experience Researcher Job at Virginia Tech in Blacksburg

Overview

The User Experience (UX) Researcher within Technology-enhanced Learning and Online Strategies (TLOS) works in the domains of user research, evaluation, and service design. This role seeks evidence-based insights that help shape Virginia Tech’s digital learning environment to best support instructors’ success and improve learning outcomes for Virginia Tech students. The UX Researcher translates findings from user research into data-based insights and actionable recommendations across TLOS’s four mission-focused areas : instructional tools and environments, faculty digital fluency, accessible technologies and universal design for learning (UDL), and course and program design. The role also supports evaluations of teaching and learning technologies, services, and programs, and facilitates the design of new services and improvement of existing services using service design principles and methods.

As a member of the Digital Learning Innovation group, the UX Researcher strives for a balanced, holistic view informed by understanding faculty, student, and employee needs, institutional priorities, organizational capabilities, emerging tools and technologies, and Virginia Tech’s digital learning ecosystem. Synthesizing these factors into evidence-based insights, the UX Researcher develops practical recommendations that guide strategic decision-making.

Core Responsibilities

• Lead user research initiatives from design through delivery—including study design, participant recruitment, data collection, analysis, and synthesis into actionable recommendations that inform decision making and improve services.
• Create and maintain user experience artifacts, such as personas and journey maps that accurately represent stakeholder perceptions and experiences with digital teaching and learning tools.
• Partner with TLOS teams and instructional faculty to design and implement evaluations for services, technology pilots, and programs, providing both evaluation guidance and hands-on assistance with data collection.
• Translate findings from user research or evaluations into clear communications through reports, presentations, and visual materials that highlight user needs and drive decision-making.
• Apply service design principles and methods to improve new and existing services, providing both facilitation, consultation, and methodology expertise.

Required Qualifications

Preferred Qualifications

Other Information

About Virginia Tech

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex, gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Judy Alford at jualford@vt.edu during regular business hours at least 10 business days prior to the event.

Details about Virginia Tech, its mission, and governance are provided for context and are not intended to alter the duties or expectations of this role.

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