User Experience Researcher Job at Virginia Polytechnic Institute and State Unive

The User Experience (UX) Researcher within Technology-enhanced Learning and Online Strategies (TLOS) works in the domains of user research, evaluation, and service design. This role seeks evidence-based insights that help shape Virginia Tech’s digital learning environment to best support instructors’ success and improve learning outcomes for Virginia Tech students.

The UX Researcher achieves these goals by translating findings from user research into data-based insights and actionable recommendations across TLOS’s four mission-focused areas : instructional tools and environments, faculty digital fluency, accessible technologies and universal design for learning (UDL), and course and program design. Complementing their focus on research, the UX Researcher helps gauge impact by assisting with the design and data collection for evaluations of teaching and learning technologies, services, and programs.

Lead user research initiatives from design through delivery—including study design, participant recruitment, data collection, analysis, and synthesis into actionable recommendations that inform decision making and improve services.

Create and maintain user experience artifacts, such as personas and journey maps that accurately represent stakeholder perceptions and experiences with digital teaching and learning tools.

Partner with TLOS teams and instructional faculty to design and implement evaluations for services, technology pilots, and programs, providing both evaluation guidance and hands-on assistance with data collection.

Translate findings from user research or evaluations into clear communications through reports, presentations, and visual materials that highlight user needs and drive decision-making.

Apply service design principles and methods to improve new and existing services, providing both facilitation, consultation, and methodology expertise.

Required Qualifications

Bachelor’s degree in a discipline that draws on qualitative research methods, data analysis, technical communication, user experience research, or related analytics and research skills, plus working experience applying some of these skills.

Demonstrated success designing, recruiting for, and conducting user research to answer a research question or inform a decision.

Substantial experience carrying out qualitative research interviews, focus groups, surveys, and other qualitative research methods.

Experience with quantitative or mixed-methods research and analysis.

Demonstrated experience communicating user research findings and recommendations to stakeholders.

Experience creating visualizations of user processes, workflows, or journey steps.

Demonstrated success in effective stakeholder engagement, including facilitating team and / or user group sessions to brainstorm, ideate, or explore solutions.

Preferred Qualifications

Master’s degree in a relevant field.

Experience applying UX research or service design in higher education or educational technology contexts.

Experience designing and conducting evaluations for services, projects, or programs.

Strong understanding of service design principles or experience with service design methods.

Professional training or certification in UX research, service design, or design thinking.

Experience with learning management systems, especially Canvas, and other academic technology platforms.

Virginia Tech is an equal opportunity employer and does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

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