Default Servicing Phone Agent

Default Servicing Phone Agent

The Default Servicing Phone Agent is responsible for contacting past due customers on consumer checking accounts, credit cards, loans, lines of credit, real estate loans, and home equity lines of credit (HELOCs).

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities :

• Negotiates and facilitates loan payment schedules for customers.
• Follows up on loan repayment agreements.
• Analyzes and determines future disposition of customer's account.
• Verifies and documents all applicable information into collection system.
• Attempts to negotiate payments via expedited payment methods.
• Handles all situations in a professional, ethical manner.
• Escalates special situations or problems, as necessary.
• Other duties as assigned.

Abilities :

Skills :

Education and / or Work Experience Requirements :

Physical Requirements :

Hours / Location :

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

Benefit Highlights :

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.