Default Servicing Phone Agent

Job Description

Location : On site at location listed in job posting.

If hired, you are eligible for $1,500 signing bonus. $500 is payable after 30 days, $500 after 90 days and $500 after 120 days of employment.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary :

The Default Servicing Phone Agent is responsible for contacting past due customers on consumer checking accounts, credit cards, loans, lines of credit, real estate loans, and home equity lines of credit (HELOCs).

We are seeking a dedicated, disciplined individual who excels in a team environment, who takes ownership and who is enthusiastic about a job well done.

Essential Duties and Responsibilities :

• Negotiates and facilitates loan payment schedules for customers.
• Follows up on loan repayment agreements.
• Analyzes and determines future disposition of customer's account.
• Verifies and documents all applicable information into collection system.
• Attempts to negotiate payments via expedited payment methods.
• Handles all situations in a professional, ethical manner.
• Escalates special situations or problems, as necessary.
• Other duties as assigned.

Abilities :

Skills :

Education and / or Work Experience Requirements :

Physical Requirements :

Hours / Location :

About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com .

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