Patient Care Coordinator - Audiology Associates

Job Description

Job Description

POSITION SUMMARY :

The Referral Liaison is one of the first points of contact for patients, physicians, and the community at Audiology Associates. The Referral Liaison is responsible for following up on incoming referrals, authorizations, and benefit verifications. The Referral Liaison is an active member of the Front Office Team and will participate in greeting patients, answering phone calls, scheduling appointments, and completing administrative processing and recordkeeping. The Referral Liaison will screen patients to determine what services will best meet their needs and demonstrate excellent customer service. The position will also support management in reporting key performance indicators as assigned. The position supports the mission of the practice by demonstrating exceptional customer care.

PRIMARY JOB FUNCTIONS :

Referrals

• Review all incoming referrals and authorizations and establish appropriate next steps
• Contact patients for scheduling
• Verify correct CPT codes for required services and ensure completion of authorization prior to the appointment
• Contact referring physicians and medical groups to secure accurate and complete referral information if necessary
• Enlist assistance of existing resources in CQ Partners, NHI verifications, or Biller / Financial Controller

Customer Service

Additional Responsibilities

Knowledge, Skills, and Abilities

What we offer