Facilities Manager
Responsible for managing the daily environmental, office, and event support operations for the interior and exterior of facilities across all sites. Oversee the Office Services, Environmental Services, and Event Support teams, provide leadership and mentoring to three direct reports : Facilities Operations Assistant Manager, Facilities Operations Lead, and Facilities Operations Associate.
Responsibilities will include the following, but are not limited to :
- Responsible for the implementation of Office Services, Environmental Services, and Event Support work across all sites
- Oversee a 24 / 7 operation that works in three shifts, 1
st
(Day Shift), 2
nd
, and 3
rd
(Overnight Shift)
Plan, organize, and communicate staff work schedules and projectsEvaluate progress of work for completeness, accuracy, and conformance to standards and specifications with ongoing review and shift auditsPerform annual performance dialogues as well as coaching, training, and opportunities for growthCollaborate with internal and external stakeholders towards the successful completion of projects and delivery of day-to-day needsWork with Director of Facilities to determine priorities for maintenance and service activitiesPerform periodic site visits with Director of FacilitiesSupervise Office Services and Environmental Services and Event Support staff across all sites and shiftsSchedule and oversee contracted services for office services, building maintenance, and environmental services, including pest control, paint contractors, and exterior upkeep third party vendorsInspect contracted maintenance work for conformance with plan agreements and resolve disputes between the department and contractorsAs needed, personally performing any of the Facilities, Office Services, and Environmental Services dutiesPartner with supervisor on office space planning needsInspect appearance and cleanliness of areas after job completionRepair and maintain Facilities FF&E, custodial equipment, and maintain stock of partsDevelop cleaning equipment service requirements and plansContribute to the establishment of service and operations standards with a focus on consistent superior performance and cross-functional collaborationWork with colleagues to make effective business decisions to achieve goals and maximize efficacyImplement and monitor policies and proceduresProvide technical assistance and training to staffBudgeting
Participate in annual operating and capital budget processes, including five-year projectionsPrepare and administer the department budget in assigned area of responsibilityWorkforce planning and annual staff requirementsOther Duties
Contribute to an institutional focus of delivering exceptional, welcoming, and inclusive customer servicecreating positive, meaningful experiences for all visitors, every timeParticipate in institutional learning opportunities to grow our collective understanding and integration of antiracism, cultural competency, and equity values into SAM's workFSLA STATUS : Full Time, Exempt
REPORTS TO : Director of Facilities
COMPENSATION : $94,000
BENEFITS
Benefits include a fully employer paid HMP medical plan or an employee contribution PPO plan, dental, vision, and basic life insurance / LTD / AD&D, Flexible Spending Account, Short Term Disability, Supplemental Dental Insurance and participation in SAM's 403b retirement plan. Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually. Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance of Museums and discounts to museum shop and programming.
ABOUT SAM
Seattle Art Museum's vision is to be the museum for all of Seattlea bold, dynamic hub of creativity, belonging, and cultural leadership, shaping the future of art and community. To create a welcoming community where people find inspiration and discover our common humanity through exceptional art and dynamic, engaging programs. Art is always at the start and heart of what we do. Collecting, conserving, and displaying extraordinary works of art is the governing motivation of our museum. So too is fostering a vigorous exchange of ideas while cultivating connection with the broad array of communities we serve. As the leading visual arts institution in the Pacific Northwest, SAM shares its global connections, powerful exhibitions, and dynamic programs to engage, educate, and inspire. SAM is a vibrant, three-site organization that is supported by 365 employees, 10 executive leaders, and more than 200 volunteers.
WE ARE LOOKING FOR
Required Qualifications
Post-secondary education or training, or the equivalent combination of education and experienceFive to Seven years' relevant experience in facilities operations and environmental services, including a minimum of three years in a people management capacityStrong management and supervisory skills; ability to motivate teams and simultaneously manage several projectsDemonstrated ability to establish and maintain effective relationships with executives, management, employees, and the publicProactive, strategic, and professional verbal and written communication, with an ability to tailor communications according to audienceSuccessfully assess priorities and work well with deadlines, exceptional time management, problem solving, and analytical skillsOrientation towards customer serviceHighly organized, adept at self-initiation and working with autonomyExperience planning, organizing and managing proactive, reactive, and preventative maintenance programs in a large commercial or institutional settingExercise discretion in maintaining confidentiality of sensitive informationAbility to maintain and operate environmental services equipmentEnvironmental services and housekeeping skillsWorking knowledge of cleaning and maintaining finishes and furnishings, including chemical treatmentExperience in managing planning and decision-making processesBe proficient in, or willing to train in First Aid, AED and CPRAbility to write clear and understandable maintenance task proceduresExperience in managing vendors and outsourced relationshipsAbility to exercise sound judgment and common sense in handling emergenciesStrong project management skills related to complex facilities operationsExcellent planning, financial management, and organizational skillsStrong track record in exercising sound, timely judgmentProficiency in Microsoft Office Suite, Zoom, Asana, Slack and internet-based researchAbility to pass and maintain security background check clearancePreferred Qualifications
Bachelors (BA) or Associate's degree (AA) or other advanced educational credentialsSeven plus (7+) years as an experienced people manager and mentor overseeing a large and highly diverse workforceExperience in a cultural institution or museumKnowledge of minor electrical, mechanical, and plumbing repair workWORK CONDITIONS
Exposure : Work areas are primarily inside, in a climate-controlled environment with moderate background noise. Workspaces may include outdoor areas. Position involves working with hazardous chemicals and cleaning agents.
Stationary Work : Approximately 60% of time is spent stationary while working at a desk. Balance of time (approximately 40%) is spent moving around the work area. Occasional extended periods of standing may be required when assisting at Museum events.
Communication : Clear and effective verbal and written communication in English with trustees, the public, and co-workers is necessary.
Vision : Ability to effectively use a computer screen and interpret printed materials, memos and other appropriate paperwork.
Office Work : Ability to effectively and regularly operate a computer, keyboard, telephone, and other office productivity machinery, such as copy machines and printers, and ability to inspect, prepare and use paperwork, files, equipment, and supplies is necessary. Lifting / Carrying / Pushing / Pulling : Ability to transport up to twenty-five (25) pounds of equipment and supplies.
ACCOMMODATION