Quality Claim Advisor

Quality Claim Advisor

Full-time | Quality | Location - Olathe, KS, 66062

As a Quality Claim Advisor at TVH, you'll be the key point of contact for resolving quality issues related to returned parts. This role is ideal for someone with mechanical aptitude, problem-solving skills, and experience in small machinery or forklift repair. You'll analyze claims, inspect parts, work with internal teams to drive improvements, and provide technical feedback to support customer satisfaction.

YOUR ROLE AND RESPONSIBILITIES

Investigate and process quality claims submitted by Customer Service and suppliers

Perform root-cause analysis to determine if issues stem from part defects, installation errors, or other factors

Inspect returned parts and determine disposition (usable, defective, requires further inspection)

Issue stock alerts and flag defective products for incoming inspection

Communicate technical decisions on claim acceptance / refusal to sales and customer service teams

Work closely with product buyers to suggest and implement part improvements

Provide guidance on returns where the condition of the part is unclear

Collaborate with Advanced Quality Claim Advisors for knowledge sharing and best practices

Use basic measuring tools and document findings in internal system

HOW TO SUCCEED

3-5 years of experience in quality inspection, small machinery repair, or forklift-related roles - Required

Strong understanding of forklift / small equipment parts and their typical failure points

Ability to communicate clearly via phone and email with internal stakeholders

Solid computer skills and comfort working in multiple systems

Self-starter with strong attention to detail and problem-solving skills

Positive attitude, and an ability to work independently or as part of a team

BENEFITS

You'll be part of a people-centric culture, where your well-being matters. Our comprehensive package offers standard benefits such as medical, dental, and vision, plus unique perks like an onsite health clinic and an incredible dollar-for-dollar 401(k) match up to 6%. At our HQ, enjoy an onsite preschool, restaurant, and access to wellness areas.

We also offer :

On-site training and career development opportunities

Access to LinkedIn Learning and internal learning tools

On-site restaurant, cafe, preschool, employee garden, and green spaces

Wellness and fitness facilities on campus

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness, and open communication. Our people are down-to-earth, collaborative, and open to new ideas.

ABOUT TVH

TVH is a global one-stop shop for spare parts and accessories for forklift trucks, industrial equipment, and agricultural machinery. With over 4,600 employees worldwide, TVH thrives on innovation, integrity, and initiative.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable laws.