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Director of Provider Relations and Growth

Director of Provider Relations and Growth

Franciscan Missionaries of Our Lady Health SystemBaton Rouge, LA, US
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At FMOLHS, we offer you so much more than just a job in the healthcare industry. We offer career opportunities for people who have a calling to share their gifts and talents as part of our healing ministry. As a Catholic hospital, we are here to create a spirit of healing. We offer you something special - the chance to do God's work by helping to serve people in need throughout our community, every day.

Job Summary

This role is responsible for building strong relationships with providers, driving strategic growth initiatives, and optimizing service line operations to enhance the overall patient care experience and align with organizational strategic goals. Develops and maintains favorable relationships with new and existing clients. Identifies and helps to develop strategic relationships with partners or potential customers. Leads development of new business opportunities that support the overall growth strategy. Collaborates with service line leadership, business development, and marketing teams to implement business development initiatives. Responsible for reviewing and analyzing the results of past campaigns and developing new initiatives and partnerships. Ensures that services consistently meet client needs.

Minimum Requirements

Experience - 5 years of professional sales experience, preferably in a healthcare or service environment, plus 2 years of leadership experience

Education - Bachelor's Degree in Business Administration, Healthcare Administration, Finance, Economics, Data Analytics, Public Health, or related field

Responsibilities

Leadership of Provider Relations Team

  • Oversees provider relations team in assigned market.
  • Provides strategic direction, mentoring, and performance oversight for direct reports.
  • Leads talent development and succession planning to ensure leadership continuity and strong bench strength.
  • Develops departmental structure and staffing models to support current operations and future growth.
  • Delegates objectives and empowers team members while maintaining accountability for department-wide results.

Strategy and Planning

  • Provides annual analysis of each client's relationship with the facilities in the assigned market.
  • Collaborate with senior and clinical leadership to develop and execute operational and strategic plans that drive efficiency, growth, and quality improvement within designated service lines.
  • Identify opportunities for new services or programs in response to community healthcare needs and communicate these effectively to physician partners.
  • Support the implementation of strategic initiatives, such as the expansion of telehealth, new clinic openings, and service enhancements.

    • Reporting and Communication

  • Utilize data analytics to monitor service line performance, patient volumes, and referral trends, identifying areas for process improvement and growth opportunities.
  • Contribute to the development of budgets, resource allocation, and performance metrics for service lines, aligning with organizational objectives.
  • Develops a template for weekly reporting and provides weekly updates to leadership regarding client relations.
  • Provides team with consistent and timely client assessment profiles. Manages all client assessment profiles.
  • Coordinates and facilitates quarterly reporting of defined metrics.
  • Provides annual analysis of each client's relationship with the facilities in the assigned market.

    • Client Support and Services

  • Develops positive relationships with providers and partners creating a positive experience with facilities within market.
  • Serves as primary contact for assigned facilities and community physicians to foster strong, collaborative relationships.
  • Monitors clients' needs to ensure delivery of services as promised, within acceptable timelines and with minimal problems. Conducts regular physician outreach and rounding to support and strengthen partnerships across service lines.
  • Collaborate with clinical and administrative leadership to develop targeted provider engagement plans, addressing any service gaps or barriers to care.
  • Engage partners in open dialogue to understand their needs, provide relevant resources, and promote available health system services and programs. Shares services with client leadership to educate them on new services.
  • Collaborates with providers and staff to investigate new techniques, practices, and equipment in an effort to identify ways of maximizing the quality and efficiency of health care services provided to patients.
  • Utilitizes performance improvement process to identify opportunities for improving outcomes in clinical effectiveness, clinical practice, service operations and standards.
  • Keeps administration informed of activities, needs and problems in order to promote operational efficiency.

    • Performs other duties as assigned

  • Manages the organization's relationships.
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