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Customer Service Representative I Onsite (Chester, VA)

Customer Service Representative I Onsite (Chester, VA)

TDB Communications Inc.Chester, Virginia, United States
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Job Details

Job Location

CCO CHESTER PROJ - Chester, VA

Position Type

Full Time

Education Level

High School

Salary Range

$15.82

Travel Percentage

None

Job Shift

Any

Job Category

Admin - Clerical

Description

Customer Service Representative SCA I (Onsite - Chester, VA)

Location : 12730 N Kingston Ave, Chester, VA 23836

Pay : $15.82 / hour + $1,000 new hire bonus & up to $2,200 in other potential bonuses + employer-paid benefits

Schedule : Full-time

Start Date : November 2025 Training Class

Company : TDB Communications, Inc. (Disabled Veteran-Owned Small Business)

About Us

TDB Communications, Inc. is a Disabled Veteran-Owned and SBA-certified HUBZone small business supporting high-impact federal programs. We are proud to be hiring for our contact center in Chester, VA , and are hiring full-time Customer Service Representatives (Level I) for our September 2025 class .

What We Offer

  • 10% shift differential for evening work (7 PM - 12 AM)
  • Performance-based bonuses
  • Employer-paid health, dental, and vision insurance
  • Paid training with opportunity for advancement
  • Build your career with a respected federal contractor

Training Schedule Options

  • AM Class : 7 : 00 AM - 3 : 30 PM, Monday-Friday
  • OR

  • PM Class : 4 : 00 PM - 12 : 30 AM, Monday-Friday ( Eligible for shift differential )
  • Post-Training Hours

  • Contact Center Hours : Sunday-Saturday, 8 : 00 AM - 10 : 00 PM
  • Assigned schedules at Hire! Shifts will vary and may include weekends and holidays
  • Job Responsibilities

  • Provide accurate, scripted customer service via phone and email
  • Assist callers with completing and submitting online forms
  • Log call outcomes, escalate as needed
  • Follow privacy and compliance standards
  • Participate in ongoing program training and updates
  • Qualifications

    Requirements

    Minimum :

  • High school diploma or GED
  • Clear English communication skills
  • Typing speed of 20+ WPM
  • 1 year of experience using a PC / Windows OS in a professional setting
  • Preferred :

  • 6+ months of customer service experience
  • Reliable, team-oriented, and comfortable following scripts
  • Ability to multitask and meet performance expectations
  • Additional Information

  • Background check and job skills assessment required
  • Communication may include text, phone, and email updates
  • Reasonable accommodations available on request
  • Equal Opportunity Employer

    TDB Communications is an Equal Opportunity Employer. We hire based on qualifications and merit and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, disability, age, veteran status, or any other protected status.

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    Customer Service Representative • Chester, Virginia, United States

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