Desktop Support Analyst (Lafayette)

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Lafayette, Louisiana. This is a Contract-to-permanent position designed to offer long-term growth opportunities for the right candidate. The ideal individual will excel in troubleshooting and providing technical support across various platforms and devices, ensuring smooth operations for end-users.

Responsibilities :

• Provide technical support for desktop hardware and software, including Dell and Lenovo devices.
• Troubleshoot and resolve issues related to Microsoft 365 applications and services.
• Assist with the configuration and maintenance of Android and Apple devices.
• Utilize Cisco and Citrix technologies to address connectivity and network-related concerns.
• Perform remote support to diagnose and resolve technical problems efficiently.
• Manage and maintain Active Directory accounts and permissions.
• Implement and oversee backup technologies to safeguard data integrity.
• Conduct hardware diagnostics and repairs for computer systems.
• Ensure proper documentation of issues and resolutions for future reference.
• Collaborate with team members to improve processes and enhance user experience.

Requirements :

Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.