Manager, Tools Automation and Infra

Overview

gTech’s Tools, Automation and Infra (TAI) team leverages deep user insights and generative Artificial Intelligence (gen AI) technology to improve or automate Google's Ads customer support experiences. The TAI team partners closely with gTech Ads support teams, product teams, and engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. We are leaders of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful support to our customers.

As a Manager of Product Technology Managers on the Tools Development and Automation team, you will lead a team managing solutions that make our broader gTech support and services organization more efficient. You will help drive the development of tools and will be involved in ideating required product features and designing / implementing quick and scalable solutions. You will work with Google’s infrastructure to handle big problems over large datasets. You’ll be part of an Engineering team responsible for developing and supporting tools, prototyping proofs of concept, and writing / reviewing technical design documents to meet the needs of our services teams. You will adhere to Google’s software development best practices and collaborate with Project / Product Management and Engineering teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video.

The US base salary range for this full-time position is $177,000-$263,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Responsibilities

• Partner with internal stakeholders to establish technical road maps that accomplish our business objectives.
• Understand complex, ambiguous, open-ended business problems and produce an actionable, results-oriented strategy to solve those problems.
• Build and action product architectures and solution roadmaps, including the design of infrastructure necessary to support the business objectives of our stakeholders.
• Create launch programs with partners to ensure that new products and feature releases are tested before broad-scale deployment.
• Oversee product implementations, promote new features, and resolve technical tests while ensuring data accessibility for analytical teams and collaborating with Product Engineers on platform enhancements and application development.

Google is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you require accommodations during the application process, please let us know.

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