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Call Center Customer Service Representative

Call Center Customer Service Representative

JobilityPrinceton, NJ, United States
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Job description :

Job Title : Customer Service Representative

Location : Princeton, NJ (Hybrid)

Duration : 6-Month Contract

Job Type :

This is a temporary six-month position with the potential to transition into a permanent, full-time role with additional benefits.

Required Qualifications :

  • 1+ years of relevant customer service experience
  • Excellent verbal and written communication skills
  • Intermediate to moderate experience with various technologies (iOS, Android, Windows, etc.)

Preferred Qualifications :

  • Experience handling escalated customer concerns
  • Experience in a call center environment

    • Desired Qualifications :

  • Sales and / or customer retention experience

    • Key Responsibilities :

  • Provide high-level telephone and e-support on the client’s suite of products and services, including delivery, billing / account administration, pricing, content, technical support, and product navigation
  • Retain customers and increase loyalty while maintaining a professional and efficient demeanor
  • Effectively overcome objections and resolve customer concerns while delivering superior service
  • Ensure all relevant procedures are followed through resolution
  • Continuously seek self-improvement through new product training and process knowledge
  • Make independent decisions to resolve customer issues using strong problem-solving skills
  • Collaborate with internal departments to ensure timely resolution of escalated issues
  • Maintain a professional attitude when interacting with high-value customers and internal executives, as applicable
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    Customer Service Call Center Representative • Princeton, NJ, United States

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