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Assistant Community Manager Job at Associa in Gaithersburg

Assistant Community Manager Job at Associa in Gaithersburg

MediabistroGaithersburg, MD, United States
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  • serp_jobs.job_card.full_time
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Associa is seeking an Assistant Community Manager to join their team. With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide.

The Assistant Community Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. This onsite role assists the General Manager with office, administrative, and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities include :

  • Assisting the General Manager with implementation of Board policy and directives.
  • Working with the board on strategic initiatives, policy governance, and association projects.
  • Inspecting property to ensure it is well maintained and HOA Code, Compliance, Rules & Regulations are adhered to.
  • Issuing violation letters to homeowners and following up to ensure corrections.
  • Meeting and greeting homeowners, residents, members of the Board of Directors, maintenance vendors, and contractors.
  • Researching and responding to inquiries in-person, by phone, and email.
  • Activating and issuing pool passes, parking passes, and key FOBS.
  • Receiving, sorting, logging, and distributing mail and packages.
  • Data entering and updating information in the database; recording and tracking documents and information.
  • Assisting with maintenance requests and work orders; scheduling and coordinating maintenance vendors and contractors.
  • Assisting in preparing board packages and coordinating monthly and annual board meetings.
  • Creating and sending out weekly mass communications to homeowners.
  • Assisting homeowners in completing architectural review forms.
  • Assisting with other projects as assigned.

Requirements include :

  • 2+ years of community association, single family, multifamily, vacation rentals, or hospitality administrative experience.
  • Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
  • Customer service driven and team-oriented with effective conflict resolution techniques.
  • Effective project management skills; ability to prioritize and manage multiple projects.
  • Excellent communication skills (written and oral) and conflict resolution techniques.
  • We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

    Pay rate : $23-$25 an hour.

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    Assistant Community Manager • Gaithersburg, MD, United States

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