IT Operations Manager

Job Description

Job Description

JOIN OUR TEAM!

Our team is redefining building design and engineering. AE Works is an award-winning firm ranked among the top U.S. A / E firms by Architectural Record and ENR Mid-Atlantic . As a certified B Corp, we are recognized for our commitment to innovation and delivering exceptional results.

Our mission is straightforward : to make building projects a better value. We thrive on solving complex challenges and creating solutions that enhance the built environment, enabling our clients to succeed in their most important endeavors.

WHY AE WORKS?

Our strength lies in our people. We offer a collaborative environment where expertise is shared, and ideas drive progress. You'll work alongside architects, engineers, cost estimators, and construction managers with deep experience across higher education, government, engineering & infrastructure, healthcare and commercial markets. Together, we apply leading-edge technology and a passion for design excellence to projects that shape the future.

P OSITION OVERVIEW :

The IT Operations Manager plays a critical role in maintaining and advancing the firm's technology infrastructure. This role oversees daily IT service delivery in collaboration with our Managed Service Provider (MSP), manages IT assets and procurement, and ensures systems and processes support the firm's evolving needs. Working closely with the CTO, this person brings structure, clarity, and reliability to IT operations-empowering our team to deliver high-quality work, securely and efficiently.

LOCATION :

This position can be based in either our Sewickley, PA or Arlington, VA office, with onsite work required Tuesday through Thursday each week. Travel to the other office will be required as needed.

KEY RESPONSIBILITIES :

Service Delivery & Operations

• Oversee MSP-led IT service desk operations, ensuring timely resolution of incidents and service requests.
• Standardize IT documentation, reporting, and communication for transparency and accountability.
• Coordinate system upgrades, patching schedules, and preventive maintenance.
• Ensure business continuity through robust backup, recovery, and cybersecurity practices.
• Monitor service levels and proactively address recurring IT issues.
• Partner with CTO to align IT support with project and business needs.

Procurement & Vendor Management

IT Asset Management

Governance & Compliance

QUALIFICATIONS : What's Required :

What Puts You Ahead :

AE WORKS' PERKS :

At AE Works, you'll find more than just a job-you'll find a place to grow, innovate, and contribute to a culture of excellence. We offer generous benefits, a flexible work environment, and opportunities for ongoing learning and advancement, supporting you in building a fulfilling career while shaping the future of design.

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