Field Service Engineer - Houston, TX - Transport Automation

Overview

At Swisslog Healthcare, Field Service Engineers are critical to our customer care and support initiatives. Our FSEs are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America.

Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog Healthcare products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required.

This position, located in the Houston, Texas metropolitan area, will focus on our Material Transport Automation solutions (Pneumatic Tubing Systems). This individual will need to reside in the greater Houston area.

Your collaboration

Perform all Customer Support duties and responsibilities relating to Translogic PTS (pneumatic tubing systems) including :

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24 / 7 emergency, and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog Healthcare products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and / or Customer Care Manager and file quality reports as directed / required.
• Train Swisslog Healthcare customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability / inventory of assigned spare parts (crash kit) and customers' consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company's money and resources responsibly, and exercise proper care and responsibility when working with customers' property and / or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel and on-call support as well as holiday and weekend work.

Your competence

Desirable, but not Essential

Eligibility Requirements

Compensation

Salary range for this position is $53,000 - $65,000, plus on-call pay, plus benefits. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Clarity on your path

At Swisslog Healthcare, we are constantly looking for people who shape and develop our company. We offer exciting opportunities to learn, develop and lead change. You benefit from clear communication and development plans that are aligned with your personal strengths and our common goals. Enjoy many other benefits that we are constantly reviewing and expanding.

Our commitment

We use automation to make a difference in hospitals and healthcare facilities. 1,200 dedicated employees in more than 3,500 facilities around the world are already relieving the burden on staff and giving them more time for patient care activities. With the latest technologies in the field of medication management, we are taking responsibility for shaping tomorrow\'s healthcare system to improve patient care and increase medication safety.

Equal Opportunity Employer

Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

Swisslog's FMLA policy can be found at : http : / / www.dol.gov / whd / regs / compliance / posters / fmlaen.pdf

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at jobs.healthcare.us@swisslog-healthcare.com.

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