Service Coordinator, Power Systems

Service Coordinator, Power Systems

Req No.

2025-5283

Category

Management

Location

US-IA-Cedar Rapids

Type

Regular Full-Time

Union or Non-Union

Non-Union

Division

Power Systems

Company

Altorfer Inc

Working Hours / Days

7 : 30 am - 4 : 30 pm, Monday - Friday

Afterhours as needed.

Overview

The Service Coordinator is a key member of the Altorfer Power Systems team, serving as the central point of contact for coordinating daily service operations. This role is responsible for coordinating technician assignments, responding to customer service requests, preparing quotes, and overseeing the full lifecycle of work orders-from creation to completion. The Service Coordinator maintains clear communication with customers regarding job status, processes change orders, reviews technician timecards and service reports, and ensures accurate and timely work order closure. The ideal candidate brings a strong mechanical or electrical aptitude, exceptional administrative and computer skills, and a proactive, customer-focused mindset. This position requires the ability to juggle multiple priorities while maintaining a positive, solutions-oriented attitude that reflects Altorfer's commitment to service excellence.

Basic Duties

Customer & Work Order Management

Direct customer contact. Serve as the primary point of contact for customer service requests across Power Systems divisions (Electric Power, Industrial, Marine, and Locomotive).

• Coordinate scheduling of service visits with customers and maintain the daily technician dispatch schedule.
• Communicate proactively with customers regarding appointments, job progress, quotes, and any changes to service plans.
• Gather and document detailed equipment information, service needs, operational complaints, urgency, and estimated repair time during initial customer contact.
• Create accurate repair quotes and follow up to maximize closure rate while maintaining strong customer relationships.
• Handle additional service requests, change orders, and incremental opportunities as they arise.

Technician Support & Job Execution

Work Order & System Administration

Performance Monitoring & Collaboration

Compliance, Warranty & Training

General

Qualifications

Physical Requirements / Working Conditions

This position works in an office and warehouse / shop environment. May on a continuous basis walk, bend and lift up to 25lbs. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. The noise level in the warehouse / shop environment is usually moderate to high and office environment noise level is usually moderate to low. May intermittently sit at a desk for a period of time to answer telephone calls and write or use a keyboard to communicate through email. Must be flexible to work varying schedules and hours as needed. Occasional travel to customer job sites may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .

Why Work for Altorfer?

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 emp loyees with long tenure for you to learn from . We have a collaborative, family valued culture, with a great reputation in the industry . A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

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