L&I Customer Service Specialist 2

Customer Service Specialist 2

At Labor & Industries (L&I), we're on a mission to support the safety and well-being of Washington's workers. And guess what? We need YOU to be a part of that mission! If you're someone who enjoys making a positive impact, solving problems, and helping others, and making an impact on Washington's workforce, then apply for our Customer Service Specialist 2 position! The assigned duty station for this position is Bellingham, Washington. The expected time spent in-office will be Monday through Friday with one designated telework day. Based on business needs, telework days may change.

What's in it for YOU?

• Make a Difference : Your work will contribute to the safety, economic well-being, and success of Washington's workers. Your role will directly impact real people!
• Work-Life Balance : Depending on business needs, you may be eligible for telework or flexible schedule options after your probation period.
• Generous Benefits : From medical coverage to retirement plans, we've got you covered. Plus, enjoy generous vacation time to recharge and grow.
• Great Team Culture : We believe in diversity, respect, and creating a workplace where everyone's voice is heard. Join a team that's passionate about service and learning!
• Opportunity for Growth : Whether it's mastering new programs or advancing your career, we'll provide ongoing training and development opportunities.

What you'll be doing :

Get ready for a role where every day brings new challenges and opportunities to make a real impact! As a key part of our team, you'll :

What we're looking for :

Required Qualifications :

Desired Qualifications :

Things You Need To Know :

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee's career. Click on the "Benefits" tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application Process :

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement.

Please include the following documents with your application :

We'll be reviewing applications soon, so don't miss your chance to join this incredible team!

Please do not attach or place any information about your vaccination status, including disclosure of leaving employment due to a vaccination requirement for COVID-19, within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice :

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other Information :

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers.

Diversity, Equity, and Inclusion Employer :

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency's greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more information :

If you have any questions regarding this job posting, program, or the agency, please contact Elena Emery at emee235@lni.wa.gov.