Talent.com
ITIL Process Analyst
ITIL Process AnalystIdexcel • Alpharetta, GA, US
ITIL Process Analyst

ITIL Process Analyst

Idexcel • Alpharetta, GA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

This range is provided by Idexcel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Idexcel

Base pay range

$40.00 / hr - $43.00 / hr

Duration

12 Months (Potential FTE conversion)

Location

Hybrid - Bloomington IL or Minneapolis MN or Normal IL or Alpharetta GA (3 days onsite)

Key Words

  • Process Development experience
  • Expertise in / with MS Office Suite
  • Strong understanding of ITSM Process & Principles

Description

Hybrid schedule (3 days a week in office) with a rotating on call schedule (once every 5 weeks). Potential to convert. Major incident management experience is a HUGE plus. Not necessarily seeking candidates that have managed large teams - this is more of a sole contributor type of role.

Technology Process Analyst Sr : Major Incident, Problem Management, ITIL Practice Owner

Responsibilities include developing, maintaining, implementing and training the organization on processes and process improvement initiatives. Manages Major Incident activities and communications, facilitates Major Problem meetings to determine Root Cause and Permanent Fix. This is a highly visible role across the organization, working with every IT group.

Qualifications

  • ITIL certification qualification at a minimum of foundation level
  • Background of working within the IT Service Management discipline
  • Experience facilitating Major Incident Bridges
  • Experience with Microsoft Office Suite
  • Responsibilities

  • Respond to production incidents and coordinate engineering response efforts
  • Lead and facilitate cross-functional teams for Root Cause Analysis
  • Develop ITIL based processes, procedures & policies
  • Project manage the development of new or enhancement of existing processes
  • Effectively manage stakeholder groups
  • Identify and develop critical success factors, key performance indicators and associated metrics
  • Build and maintain effective working relationships with IT colleagues and business partners
  • Facilitate business engagement
  • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Analyst • Alpharetta, GA, US

    Job_description.internal_linking.related_jobs
    Supply Chain - Business Process Analyst - Level 4

    Supply Chain - Business Process Analyst - Level 4

    Lockheed Martin • Marietta, GA, US
    serp_jobs.job_card.part_time
    Supply Chain - Business Process Analyst - Level 4.At Lockheed Martin Aeronautics we are committed to shaping the future of aviation! Our Aeronautics Supply Chain team is passionate about delivering...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Solutions Analyst

    Solutions Analyst

    Rev.io • Atlanta, GA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Wireless & IoT, managed IT services, A / V, security integration, and other related industries.Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experienc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Process Improvement Analyst - Sandy Springs GA

    Process Improvement Analyst - Sandy Springs GA

    Staffing • Atlanta, GA, US
    serp_jobs.job_card.full_time
    US Citizen, Green Card, GC EAD and H4 EAD accepted.P&C insurance or Reinsurance or Business Insurance background is a MUST!! We have one final interview scheduled with the client.Support the delive...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Exposure Management NACP Lead Analyst

    Exposure Management NACP Lead Analyst

    Beazley Group • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Exposure Management, General Management.Exposure Management Property Risks Lead.Property Underwriting and Claims Operations (UCO), IT. North America Commercial Property (NACP).Analysts for Catastrop...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Sr Analyst Process Improvement

    Sr Analyst Process Improvement

    Kyyba • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Analyst Process Improvement Procure to Pay.Analyst Process Improvement Procure to Pay, Enterprise Finance & Accounting Process CoE is a critical position that supports the delivery of organizat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Business Analyst III

    Business Analyst III

    Abacus Service Corporation • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Requisition ID JAI Product Owner Created On 12 / 29 / 2021 10 : 45 AM CST Date / Time Posted 12 / 30 / 2021 10 : 43 AM CST Folder CDHS (2020 / 2021) Customer CO CDHS Quantity Requested 1 Submission Deadline 01 / 09 / ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Business Analyst-Alpharetta GA

    Business Analyst-Alpharetta GA

    Staffing • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    US Citizen and Green Card only.Description : The main function of a Non-IT Business Analyst is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizat...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    PMP Business Analyst

    PMP Business Analyst

    nLeague • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    IT Business Analyst with PMP 200 PIEDMONT AVENUE SE West Tower, Atlanta, GA.Aptos, sans-serif"> Client : State of Georgia ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.new
    IT Controls and Processes Analyst (Level I)

    IT Controls and Processes Analyst (Level I)

    Georgia System Operations Corporation • Tucker, GA, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The IT Controls and Processes Analyst is primarily responsible for the execution and management of ITIL and ITSM processes within Shared Services IT, such as incident management, change management,...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    DCIM Analyst II

    DCIM Analyst II

    QED National • USA, Georgia, Alpharetta
    serp_jobs.job_card.full_time
    Data Center Facilities Infrastructure Specialist (DCFIS).General Qualifications / Skills (TEMPE, AZ).The DCFIS shall generally meet the following qualifications and possess the.A clear understanding ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Senior IT Business Analyst - Scrum Team Member • •Must have P&C Insurance background • • •

    Senior IT Business Analyst - Scrum Team Member • •Must have P&C Insurance background • • •

    Axis Capital • Alpharetta, GA, United States
    serp_jobs.job_card.full_time
    This is your opportunity to join AXIS Capital - a trusted.We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.We also ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Analytics and Reporting Analyst

    Analytics and Reporting Analyst

    Aon • Alpharetta, GA, United States
    serp_jobs.job_card.full_time +1
    Aon is hiring for an Analystics and Reporting Analyst.This hybrid position is based out of our Alpharetta, Georgia office. Aon is in the business of better decisions : .At Aon, we shape decisions for...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Operations Analyst, Systems Enablement

    Operations Analyst, Systems Enablement

    Reserv • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Temporary IT Support Analyst

    Temporary IT Support Analyst

    Cennox • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    This Temporary IT Support Analyst will be responsible for supporting the IT Team during the update from Windows 10 to Windows 11. For three to six months, this individual will be replacing as many d...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Business Solutions Analyst I (Hybrid)

    Business Solutions Analyst I (Hybrid)

    Georgia United Credit Union • Duluth, GA, United States
    serp_jobs.job_card.full_time
    Leads requirements analysis, validation and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous and verifiable.Eli...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Analyst IV, CPQ

    Analyst IV, CPQ

    NEXTGEN Healthcare • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Plan, design, develop, and launch efficient business and operations systems in support of core organizational functions and business processes. Gather and analyze data in support of business cases, ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Business Analyst Oracle Cloud PPM

    Business Analyst Oracle Cloud PPM

    ABM Industries • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Lead functional application resource for operational support and maintenance of the Oracle Cloud PPM application.Design, maintain and troubleshoot the integrations from applications that interface ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Oracle Cloud Reporting Analyst in Lawrenceville, GA

    Oracle Cloud Reporting Analyst in Lawrenceville, GA

    Objectwin Technology Inc. • Lawrenceville, Georgia, United States
    serp_jobs.job_card.temporary
    serp_jobs.filters_job_card.quick_apply
    Oracle Cloud Reporting Analyst (2 SPOTS).Lawrenceville, GA 30046 (Onsite).Monday Friday (8AM-5PM); No overtime.After Hours. Weekends and Holidays Emergency Only.On-Site : This position will be r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Project Analyst I

    Project Analyst I

    BCD Travel • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Project Analyst I, IPCM Remote.Full time, US, Canada & Costa Rica.As a Project Analyst I, IPCM, you will coordinate and scope low and medium complexity projects. You will provide backup support for ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Warehouse Process Improvement Analyst

    Warehouse Process Improvement Analyst

    E-Solutions • Duluth, GA, US
    serp_jobs.job_card.full_time
    Warehouse Process Improvement Analyst.Warehouse Process Improvement Analyst Contract Period : 1 yr.serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted