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Provider Relations & Refunds Specialist
Provider Relations & Refunds SpecialistClaimReturn LLC • Dallas, TX, US
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Provider Relations & Refunds Specialist

Provider Relations & Refunds Specialist

ClaimReturn LLC • Dallas, TX, US
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Job Description

Job Description

Provider Relations & Refunds Specialist

What You'll Do Daily

Relationship Building & Communication (Core Focus)

  • Contact healthcare provider offices to explain refund requests with professionalism and empathy
  • Navigate to the right department / decision -maker (typically accounts payable, practice manager, or billing)
  • Build trust-based relationships that facilitate smooth refund processing
  • Overcome objections diplomatically using your healthcare knowledge and our supporting documentation
  • Communicate the rationale for refund requests clearly and persuasively

Case Management & Execution

  • Own your portfolio of cases from initial contact through payment receipt
  • Advance 30+ cases daily through strategic follow-up and relationship nurturing
  • Make 30+ productive calls per day with purpose and efficiency
  • Maintain meticulous case notes using our standardized templates

    • Performance & Results

  • Achieve monthly recovery goal of payments received
  • Meet daily productivity metrics while maintaining quality relationships
  • Approach each case with urgency balanced with professionalism
  • Adapt your communication style based on provider responsiveness and concerns

    • What You Bring

    Required Qualifications :

  • 2-5 years of healthcare practice management experience (revenue cycle management, practice administration, office management, billing supervision, or similar client-facing healthcare operations roles)
  • Bachelor's degree from an accredited university
  • Strong understanding of :

    • Healthcare revenue cycle management

  • Medical practice operations and workflows
  • Accounts payable and collections processes
  • Medical billing and coding basics
  • Excel proficiency (you'll work with case data, tracking, and reporting)
  • Exceptional interpersonal skills – you can build rapport quickly and maintain it under pressure

    • Work Environment & Schedule

  • Location : On-site in Farmers Branch, TX (100% in-person collaboration)
  • Schedule : Monday–Friday, 8 : 00 AM – 4 : 30 PM
  • No weekends, evenings, or holidays!
  • Punctuality and consistent attendance are essential to team success and achieving metrics

    • What We Offer

    Compensation & Benefits :

  • Competitive salary commensurate with experience
  • Virtual comprehensive healthcare for you & your family- 100% free!
  • Discount dental and vision plan- 100% premium paid for employee
  • Generous time-off package

    • Ready to Make an Impact?

    Let's transform the future of healthcare together - apply today!

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    Refund Specialist • Dallas, TX, US

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