Celonis Project & Program Management Consultant (Chicago)

Note : This employer is open to candidates who want to work remote.

At Allstate, great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Celonis Project & Program Management Consultant within the Customer Experience Transformation Team, you will lead and support cross-functional initiatives that drive operational efficiency and enhance customer experience. This role combines industrial engineering principles with data-driven analysis to uncover insights, streamline processes, and deliver measurable improvements across the organization. You will serve as a trusted advisor and project lead, collaborating with stakeholders to identify opportunities, design solutions, and implement change with minimal oversight.

• Translate business needs into actionable technical requirements by gathering and analyzing functional area inputs.
• Lead process discovery and optimization efforts using tools such as Celonis, process / task mining, and mapping methodologies.
• Deliver clear, data-backed insights to both technical and non-technical stakeholders, including executive leadership.
• Apply industrial engineering practices to identify inefficiencies, reduce complexity, and improve end-to-end processes.
• Integrate external research, industry benchmarks, and internal data to inform solution design and strategic decision-making.
• Break down complex, ambiguous problems into structured, communicable components to drive clarity and alignment.
• Identify and manage enterprise-wide opportunities that enhance customer experience, reduce costs, and support long-term growth.
• Collaborate closely with business partners to understand root causes of inefficiencies and co-create sustainable solutions.
• Develop and deliver operational dashboards and performance analyses using process intelligence tools.
• Contribute to the design of innovative, scalable solutions that align with business goals and customer needs.

Qualifications

Additional Information

#LI-RD1

Skills

Analytical Thinking, Business Relationships, Celonis Process Mining, Collaborating, Communication, Operational Efficiency, Problem Solving, Process Improvements, Process Streamlining, Strategic Advice, Teamwork, Technical Consulting

Compensation

Compensation offered for this role is $70,500.00 - 124,125.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Interested in working from home? This employer is open to candidates who want to work remote.

recblid muc56u3b7ib8fyf648gtzdv8m6cwc1