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Computer Technician

Computer Technician

Netsync Network SolutionsHouston, TX, United States
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Detailed Description

Description : A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop / desktop / printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities :

  • Maintain strong working relationships with customers and team.

Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.

  • Understand warranty and insurance guidelines as it pertains to break-fix.
  • Customer, Partner / Vendor and cross-department relationship management.
  • Manage and update support cases in Customer, Netsync and OEM systems.
  • Work on site hardware support cases for Netsync’s Onsite Support service requests.

    • Additional Duties :

  • Assist with on-site projects.
  • Assist in continual improvement to further streamline and automate existing processes and procedures.
  • Upkeep of work area.
  • Assist Network Team with network appliance installations.
  • Continued technical education.
  • Attend and contribute to weekly team meetings.
  • Other responsibilities as assigned by management.

    • Skills and Experience :

  • Strong attention to detail.
  • Good communication skills.
  • Good organization skills.
  • Good customer service skills.
  • Curiosity and strong desire to constantly learn.

    • Minimum Qualifications / Technical and Education Requirements :

    High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver’s License, Clean Driving Record.

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    Computer Technician • Houston, TX, United States

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