Guest Services AgentHoliday Inn Express & Suites - Latham, NY • Latham, NY, US
Guest Services Agent
Holiday Inn Express & Suites - Latham, NY • Latham, NY, US
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- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
job_description.job_card.job_descriptionPrevious experience in customer service, hospitality, or front desk preferred Strong communication and interpersonal skills Ability to handle stressful situations with professionalism and patience Basic computer skills and familiarity with hotel reservation systems is a plus Must be able to work flexible hours, including weekends and holidays High school diploma or equivalent required Competitive pay Employee discounts at IHG hotels worldwide Opportunities for career growth and development
Job Description
Job Description
Join Our Hospitality Family! Be the Friendly Face of Holiday Inn Express & Suites
At Holiday Inn Express & Suites , we pride ourselves on delivering exceptional guest experiences with a personal touch. Whether guests are here for business or leisure, our team is dedicated to making every stay comfortable, convenient, and memorable. Join a friendly, professional environment where your contributions truly matter.
Position Summary :
We are seeking a friendly, reliable, and customer-focused Guest Services Agent to join our front desk team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and seamless experience from check-in to check-out.
Key Responsibilities :
- Greet and assist guests with a warm and professional demeanor
- Handle check-in and check-out procedures efficiently using the property management system
- Respond promptly to guest inquiries, requests, and complaints in person, by phone, or via email
- Process payments accurately and manage cash, credit card, and room charge transactions
Qualifications :
Why Join Us?
Job Types : Full-time, Part-time
Pay : $17.00 - $20.00 per hour
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Guest Service Agent • Latham, NY, US
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