Support Engineer
VirtualVocationsCleveland, Ohio, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Support Engineer II to provide technical assistance and resolve customer issues related to their services.
Key Responsibilities
Respond to customer support requests and troubleshoot technical issues
Collaborate with the development team to translate customer challenges into actionable solutions
Participate in daily meetings to discuss customer issues and task progress
Required Qualifications
Advanced scripting skills in Python, GoLang, Ruby, or Bash
Knowledge of internet core protocols such as DNS, TCP / SSL, and HTTP
Experience with infrastructure as code tools like Terraform and Ansible
Proficiency in managing Linux hosts and technical customer support
Ability to document processes and share knowledge effectively
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Support Engineer • Cleveland, Ohio, United States
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