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Lead Customer Service Coordinator HOPD Administration

Lead Customer Service Coordinator HOPD Administration

BSA Health SystemAlbuquerque, NM, US
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Lead Customer Service Coordinator

Join our team as a day shift, full-time Lead Customer Service Coordinator in Albuquerque, NM.

Thrive in a People-First Environment and Make Healthcare Better

  • We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
  • We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
  • We use advanced technology to support our team and enhance patient care.

Get to Know Your Team :

  • Heart Hospital of New Mexico at Lovelace Medical Center is New Mexico's only hospital dedicated exclusively to cardiovascular care, including the state's only facility performing left ventricular aortic device (LVAD) implant and a state-of-the-art hybrid operating room.

    • Responsibilities

  • Leads and oversees the daily duties of assigned staff within a designated department.
  • Provides guidance and training to assigned staff responsible for admitting, registering, scheduling, and verifying patient insurance policies.
  • Handles customer account transactions, provides customer assistance, and performs and / or oversees cashiering operations.
  • Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

    • Qualifications

    Job Requirements :

  • High School Diploma or GED equivalent.
  • Two (2) years of directly related experience.
  • Medical Terminology Knowledge.
  • Knowledge of insurance plans. Skilled in a variety of software applications.

    • Preferred Job Requirements :

  • Associate's Degree in a related field of study.
  • Medical Office Experience.
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    Customer Service Coordinator • Albuquerque, NM, US

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