Member Concierge - Chestnut Hill

Job Title :

• Member Concierge Location : Onsite, Chestnut Hill Mall Employment Type : Full Time, Non-Exempt (Weekend Availability Required)  Compensation : $24 / hr + Full Benefit package day one About Flexcar Flexcar is redefining how people access vehicles.
• Our flexible car subscription model lets members drive the car they want, when they want—without the long-term commitment, maintenance hassle, or hidden fees of traditional car ownership.
• As we grow our physical presence, our storefronts are becoming vital touchpoints in delivering exceptional, in-person member experiences.
• As the Member Concierge at Flexcar’s brand-new storefront in the Chestnut Hill Mall , you’ll be the face of the brand for all walk-in customers and scheduled vehicle handoffs.
• This is a high-energy, people-focused role ideal for someone who enjoys engaging with the public, thrives in dynamic environments, and is passionate about creating memorable customer experiences.

Your mission will be to support members before, during, and after their time with us, ensuring every interaction is seamless and positive.   Key Responsibilities :

Oral Communication :

Deliver Outstanding Service :

Maintain Quality Standards :

Operational Collaboration :

Resolve Issues :

Utilize Technology :

Become a Product Expert :

Customer Feedback Loop :

Drive Process Improvement :

Embrace Versatility :

What Drives Success for this  Role :

Communication Skills :

Problem-Solving :

Tech-Savvy :

Customer-Centric Attitude :

Multitasking Ability :

Adaptability :

Attention to Detail :

Listening Skills :

Case Management :

Collaboration :

What Tops Off the Tank :

Benefits :

Discounted employee rate on Flexcar products.  Save for Your Future! 401(k) with company match from day one of hire.    Why Join Us :

Apply now and help us bring flexible car access to more people—one in-person experience at a time.