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ServiceNow Developer - Onsite
ServiceNow Developer - OnsiteTalentBurst, Inc. • Montgomery, AL
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ServiceNow Developer - Onsite

ServiceNow Developer - Onsite

TalentBurst, Inc. • Montgomery, AL
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Job Title : ServiceNow Developer

Location : 5 days onsite in Montgomery, AL

Duration : 12 Months

Description :

  • The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes.
  • This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.
  • The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
  • Justification The MES project requires a dedicated ServiceNow Developer to design and maintain ITSM processes within the ServiceNow platform.
  • This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules.
  • Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.

Skills Required :

  • Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).
  • Knowledge of ServiceNow ITSM modules : Incident, Problem, Change, Release,Service Catalog, CMDB, Knowledge Management, Event Monitoring.
  • Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.
  • Strong understanding of ITIL practices.
  • Excellent communication and collaboration skills.
  • ITIL 4 Foundation or Higher
  • Skills Preferred :

  • Experience with ServiceNow Flow Designer, Integration Hub, and custom app development.
  • Knowledge of government IT projects or large-scale enterprise environments.
  • Strong documentation skills (workflows, configuration, solution design).
  • Experience Required :

  • 3–5+ years of ServiceNow development experience in ITSM environments.
  • Hands-on experience implementing workflows and integrations in ServiceNow.
  • Experience participating in testing, code reviews, and deployment activities.
  • Certified ServiceNow System Administrator.
  • Experience Preferred :

  • Prior experience with Agile Methodology.
  • Prior experience supporting state or federal government IT modernization projects.
  • Experience with ServiceNow development, upgrades and maintaining customizations.
  • Experience working with cross-functional project teams, product owners, module contractors, IT leads.
  • Education Required :

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 10+ years equivalent work experience may be considered in lieu of a degree.
  • Education Preferred :

  • Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
  • Certifications Required :

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS) – ITSM
  • ServiceNow Certified Application Developer (CAD)
  • Certifications Preferred :

    (Not Required)

  • PMI Agile Certified Practitioner (PMI-ACP)
  • ServiceNow Certified Technical Architect (CTA)
  • ITIL 4 Foundation Certified
  • Professional Scrum Master (PSM)
  • Additional Information :

  • Candidates must be eligible to work on U.S. government contracts.
  • Position is 100% onsite.
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