Talent.com
Help Desk Tier 2 Mac Windows

Help Desk Tier 2 Mac Windows

Sharp Solutions IncReston, VA, USA
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. As an organization SSi is committed to :

Foster a culture of innovative and out of the box thinking :

We fundamentally understand that each employee has something unique to offer to the organization. We foster a culture that nourishes innovation by empowering staff, leverages their passions, and encompasses a circle of trust where it's all about thinking of new ideas and getting good feedback.

Invest in our Resources

Employees are essential, their physical and mental well-being are pivotal to the growth of our organization. Our company culture, productivity, and overall employee happiness stem directly from how much training, responsibility, and empowerment they have within our organization. Our focus is on improving the growth of individual through education, allowing them to play central roles, so they can grow and add value to the company.

Provide solutions that are in the best interest of the customer and improve their strategic posture

We are in business to serve our customers and do what is in their best interest. Our philosophy is to offer services that are complete. We strive to provide services that do more to help the customer improve in all areas including areas that they may not have considered.

  • Give thoughtful considerations to our actions and their affects

We give thoughtful consideration to each other's differences and opinions. We must give our individual best to get the job done right. Everyone is accountable for their behaviors, exercising rational judgment, and giving thoughtful consideration to their professional activities and decisions.

Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract Task Order for the United States Geological Survey. The ideal candidate is a self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, ability to work through challenges with all types of customers and has the ability to work within a diverse team and deliver on site or via a remote location.

JOB RESPONSIBILITIES :

Deliver on-site deskside support at the Reston, VA location.

Provide hardware and software support for Windows and Mac desktops and laptops.

Configure, test, and install printers, scanners, and network copier / printers.

Use computer images to install and configure laptops and PCs.

Ensure the latest approved BIOS and patches are applied to PCs and laptops.

Support users with file shares and permissions issues.

Track, log, and report each service request.

Perform security vulnerability patching and provide conference room support.

Carry out other duties as assigned.

Skills & Experience :

1-2 years of related experience.

Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.

Excellent problem-solving skills.

Knowledge of Windows operating systems.

Strong experience supporting iOS and macOS.

Working knowledge of Microsoft Office Suite.

Experience in managing Active Directory, including users, groups, and computers.

Excellent documentation, collaboration, and communication skills, both written and verbal.

Strong analytical skills and a creative, self-starting approach.

Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.

serp_jobs.job_alerts.create_a_job

Help Desk • Reston, VA, USA

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Help Desk Tier I - Remote (Local to DMV area ONLY)

Help Desk Tier I - Remote (Local to DMV area ONLY)

RCG, Inc.Silver Spring, MD, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
RCG is a growing federal contracting company and Certified as a Great Place to Work.We are looking for strongly qualified people to help support our clients. Help Desk Tier I for a full-time remote ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Tier 2 Help Desk Specialist

Tier 2 Help Desk Specialist

Systems Engineering Solutions CorporationAlexandria, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Bachelor’s degree in IT, Computer Science, or related discipline.The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Help Desk (Senior) - Arlington, VA

Help Desk (Senior) - Arlington, VA

Agil3 Technology Solutions (A3T)ARLINGTON, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
As the Helpdesk Support (Senior) (NCR) , you will act as a model of customer service excellence to all organizational staff members. You will participate in a team of highly qualified professi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Specialist - Rockville, MD - Hybrid

Service Desk Specialist - Rockville, MD - Hybrid

Axxum TechnologiesRockville, MD, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Service Desk Specialist - Rockville, MD - Hybrid Technical Support : .Provide Tier II level support for Windows OS, networking, printers, connectivity issues, and other end-user devices.S...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Help Desk Specialist

Help Desk Specialist

ENS Solutions, LLCJoint Base Anacostia-Bolling, DC, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
As a Help Desk Specialist, you possess and apply skills on multiple complex work assignments.These assignments may be broad in nature, requiring originality and innovation in determining how to acc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
IT Help Desk Technician

IT Help Desk Technician

Spectrum Comm IncBethesda, MD, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
The Help Desk Technician provides on-site technical support for end users at a secure government healthcare facility in Bethesda, Maryland. This role delivers Tier 1–2 troubleshooting for hardware, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Desk Team Lead (Hardware)

Service Desk Team Lead (Hardware)

ITC Federal, IncFalls Church, VA, United States
serp_jobs.job_card.full_time
Service Desk Team Lead (Hardware).Service Desk Team Lead (Hardware).Falls Church, VA; Hybrid (4 days onsite / 1 day telework). Position requires candidate to obtain a DOJ Public Trust clearance which ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Help Desk Tier I

Help Desk Tier I

Knowledge Management, Inc.Washington, DC, US
serp_jobs.job_card.full_time
KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small D...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Help Desk Technician (Tier 2 Agent)

Help Desk Technician (Tier 2 Agent)

Agil3 Technology Solutions (A3T)•Alexandria, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
The Tier 2 Agent provides on-site and advanced technical support to the agency staff at headquarters (Alexandria, VA) and regional offices (Austin, TX. Tempe, AZ).Tier 2 Agents handle escalated inc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Help Desk Specialist

Help Desk Specialist

Job DetailsSilver Spring, MD, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a. This is a full-time and onsite position in.Provides Tier 1 help desk s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
VIP Support Technician (Mac & Windows)

VIP Support Technician (Mac & Windows)

TEKsystemsWashington, District of Columbia, United States
serp_jobs.job_card.full_time
Our client is looking for an Executive / VIP Desktop Support Technician to provide day-to-day process and technical support to Political Appointees, Executives, and their Administrative Assistants....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Help Desk Technician

Help Desk Technician

VirtualVocationsRockville, Maryland, United States
serp_jobs.job_card.full_time
A company is looking for a Help Desk Technician (Hybrid).Key Responsibilities Serve as the first point of contact for end users seeking technical support via phone, email, and chat Document issu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
MSP Help Desk Technician - Tier I

MSP Help Desk Technician - Tier I

Solvere One / HouseCallDulles, VA, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
About the Company Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Senior Help Desk Specialist

Senior Help Desk Specialist

Network Designs Inc.Washington, DC, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and network solutions for government customers. Founded in 1985, NDi's firmly de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Texas Help Desk Administrator

Texas Help Desk Administrator

VirtualVocationsRockville, Maryland, United States
serp_jobs.job_card.full_time
A company is looking for a Help Desk Administrator to provide technical support and customer service to internal users.Key Responsibilities Serve as the first point of contact for all IT-related ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Help Desk Supervisor / Sr. User Trainer

Help Desk Supervisor / Sr. User Trainer

Leidos IncWashington, DC, United States
serp_jobs.job_card.full_time
Leidos is looking to hire a Help Desk Supervisor / Sr.User Trainer to work at the Office of the Pardon Attorney in Washington, DC. We are looking for on-site technical resource / support in making visua...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Help Desk Technician

Help Desk Technician

Stinson LLPWashington, DC, United States
serp_jobs.job_card.full_time
The Help Desk Technician must be able to work with users of varied technical ability and have strong troubleshooting, communication, documentation, and interpersonal skills.Please submit your appli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Computer Support Specialist

Senior Computer Support Specialist

VirtualVocationsArlington, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Computer User Support Specialist.Key Responsibilities Process and manage trouble tickets to resolve user problems and document actions taken Provide technical s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Help Desk Administrator

Help Desk Administrator

VirtualVocationsAlexandria, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a Help Desk Admin to assist users with computer hardware and software issues.Key Responsibilities Serve as the first point of contact for troubleshooting computer hardwar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Computer User Support Specialist

Computer User Support Specialist

VirtualVocationsAlexandria, Virginia, United States
serp_jobs.job_card.full_time
A company is looking for a SME - Computer User Support Specialist.Key Responsibilities Process and manage ticket resolution while documenting problems and solutions Provide technical support to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days