Compliance - Risk Management and Compliance Governance Director - Executive Director

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Global Financial Crimes Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Global Financial Crime Compliance Governance Director within the Compliance, Conduct and Operational Risk (CCOR) team, you will be tasked with the strategic development and oversight of the technology and governance programs for the Know Your Customer (KYC) team. Your responsibilities will include managing KYC and Customer Escalations, as well as the team's governance process, which encompasses committee, change management, and LOB oversight with a focus on LOB metrics. You will work closely with upstream teams and technology to streamline the management of regulatory changes and integrate information into the team's digital policy tool. Additionally, you will supervise the team’s Regulatory Exams, Audits, and controls testing, and manage the technology that supports document maintenance. You will be instrumental in promoting innovation to scale the platform in line with the team's new regulation mapping process and creating synergies across the Customer Escalation Standard and KYC Governance program. Your role will also involve executing strategy, developing new strategic initiatives, managing the team’s controls framework including CORE controls, providing direction on policy changes, offering advisory, and leading strategic firmwide KYC initiatives. Lastly, you will be expected to lead, mentor, and develop a team of professionals, fostering a culture of integrity, accountability, and excellence.

Job Responsibilities

• Direct team governance processes, including committee management, change management, and oversight of Lines of Business (LOBs), with responsibility for LOB metrics.
• Manage teams responsible for making updates to policy requirements in accordance with change management and governance processes, as well as in partnership with LOB and Compliance stakeholders.
• Collaborate with LOBs on KYC-related matters, providing credible challenge as the Firm’s KYC subject matter expert, particularly regarding the Global KYC Standard.
• Lead the firm’s AML and Sanctions Risk Assessment Program, driving transformation initiatives.
• Administer the firm’s Customer Escalation Standard and Terminated Party List.
• Coordinate the team’s management of Regulatory Exams, Audits, and controls testing.
• Develop and maintain strong partnerships with senior business management and counterparts in Legal, Audit, Control, and Risk.
• Execute existing strategy and develop new strategic initiatives for the team.
• Manage the team’s controls framework, including controls outlined within CORE
• Lead, mentor, and develop a team of professionals, promoting a culture of integrity, accountability, and excellence.

Required qualifications, capabilities, and skills

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