Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

401(k)

Bonus based on performance

Company parties

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Company Overview : Sharon Green - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.

Job Description : As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include :

• Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
• Providing exceptional customer service through phone, email, and other communication channels.
• Translating documents and correspondence between English and Spanish.
• Collaborating with team members to ensure accurate and timely resolution of customer issues.
• Educating clients on insurance products and helping them make informed decisions.

Qualifications :

• Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
• Previous customer service experience in the insurance industry is a plus.
• Strong organizational and multitasking abilities.
• Empathetic and patient, with a commitment to resolving customer concerns.
• Familiarity with insurance terminology and policies.

Requirements :

• High school diploma or equivalent; college degree is a plus.
• Relevant state insurance license preferred.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work flexible hours to accommodate client needs.

How to Apply :

Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!

www.sharonsgreen.com

Sharon Green - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.