Quality Assurance ManagerCategoryBanking OperationsJob Id2025-0018680Posting Start Date08 / 08 / 2025Anticipated Posting End Date08 / 22 / 2025Job TypeFull timeJob available in 2 locationsMilwaukee, WI, United StatesOshkosh, WI, United States

Quality Assurance Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

We are seeking an experienced and detail-oriented Quality Assurance Manager to lead the QA function within our Fund Administration department. The ideal candidate will develop and implement quality control standards, oversee audit and review procedures, and ensure that all processes comply with industry regulations and internal benchmarks. This role is critical in ensuring the accuracy, consistency, and reliability of our fund administration and reporting processes.

Key Responsibilities :

• Design, implement, and manage a robust quality assurance framework for fund administration processes and procedures.
• Collaborate with internal audit teams and process reviews to identify risks and recommend improvements.
• Monitor trends, KPIs and compliance reporting to identify issues and develop corrective action plans for deviations and errors.
• Lead root cause analysis for process failures or discrepancies and oversee resolution tracking.
• Create and analyze controls to effectively mitigate risk of error.
• Provide regular QA reporting to senior management and support regulatory and audits.
• Develop and deliver training programs for staff to maintain high-quality standards.
• Ensure policies and procedures reflect best practices and meet evolving regulatory requirements.

Basic Qualifications - Bachelor's degree, or equivalent work experience - Five to eight years of related experience Preferred Skills / Experience

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits :

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range : $98,175.00 - $115,500.00