Technology Support Specialist

Description

Vedder Price's Chicago office is looking for a Technology Support Specialist. The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder Price software, hardware, and technology platforms. This role provides assistance to firm employees through phone, email, remote, and deskside support, ensuring timely resolution of issues and a high level of customer service. The working hours of this position will be 9 : 00 a.m. to 5 : 00 p.m.

As the Technology Support Specialist, your job duties will include but are not limited to :

• Provide technical support to all Vedder Price employees and / or clients via phone, email, in person, and deskside assistance.
• Deliver hands-on hardware support, including setup, installation, imaging, troubleshooting, and repair of desktops, laptops, printers, docking stations, mobile devices, and other peripherals.
• Log all service requests in the ticketing system and maintain total contact ownership for each ticket, following department escalation procedures when necessary.
• Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues.
• Diagnose and resolve technical issues related to hardware, software, and telephony systems. Research unresolved problems using available resources and escalate when appropriate.
• Serve as Subject Matter Expert (SME) in assigned areas, collaborating with engineers and vendors to resolve complex issues.
• Identify and report recurring issues or potential technology trends to management for proactive resolution.
• Maintain expert-level knowledge of all applications, systems, and technology platforms used at Vedder Price.
• Provide coverage for holiday, evening, and weekend Technology Support Center (TSC) support as needed.
• Consistently meet performance expectations with minimal unplanned absence.

Skills & Competencies :

Qualifications & Required Experience :

Computer Skills :

Compensation Range : $60,000 / yr. to $70,000 / yr.

At Vedder Price, we believe in recognizing and rewarding our employees' contributions. Our comprehensive Total Rewards Package includes :

Join Vedder Price and be part of a team that values hard work and dedication!

Equal Employment Opportunity

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.