Training Lead

JCFPL JOB TITLE :

• Training Lead DEPARTMENT : The Learning Center LOCATION : Learning Center offices and various branch locations REPORTS TO : Learning Center Director CIVIL SERVICE JOB TITLE : Senior Training Technician FULL-TIME / PART-TIME : Full-time BENEFIT SUMMARY :   This summary outlines the general benefits available to library employees, designed to support their health, financial security, and work-life balance.

Benefits available to Full-Time Employees :

Part-Time Employee benefits include participation in pension plan and sick / vacation leave.  A more detailed summary can be found on our Employment Opportunities page located at www.jclibrary.org     SALARY RANGE :

APPLICANT DEADLINE :

Our staff of nearly 120 dedicated individuals serves the residents, students, and workers of Jersey City :

About the Position :

JOB DUTIES Staff Training Program Development & Delivery Collaborate with JCFPL Leadership to develop strategic training plans that align with organizational objectives Design and deliver new employee training to ensure understanding of job duty expectations and responsibilities Design and develop engaging curricula and materials aligned with JCFPL’s Mission, Purpose, and Commitments Work with Subject Matter Experts (SMEs) inside and outside the library field to develop effective training programs Partner with librarians, educators, and external trainers to create specialized learning opportunities Coordinate with library departments to ensure training aligns with service delivery and operational needs Lead in-person and virtual training sessions, workshops, and instructional programs on key competencies Motivate and inspire staff to excel, innovate, and work daily to fulfill JCFPL’s Mission, Purpose, and Commitments Foster an inclusive learning environment and work effectively with diverse backgrounds and personalities Organize external trainers for semi-annual all-staff training days, addressing leadership-identified needs Facilitate training on relevant software and programs with existing partners and providers Develop new partnerships for additional staff training opportunities, including professional development and leadership programs Quality Assurance & Evaluation Assess training program effectiveness through employee feedback, performance reviews, and training evaluations Utilize data-driven insights to refine training methodologies and ensure ongoing staff development Resource & Technology Management Manage training resources, schedules, and digital platforms to facilitate efficient learning experiences Incorporate emerging technologies and digital tools to enhance content creation and training delivery Ensure that all staff members have access to training materials, online courses, and skill development resources Policy & Process Improvement Identify up-to-date best practices in staff training and development, ensuring that JCFPL employees are equipped with the latest skills and knowledge Continuously improve onboarding, cross-training, and leadership development programs to meet the evolving needs of JCFPL services CORE COMPETENCIES Support Provide guidance and mentorship to library staff at all levels Develop tailored training programs for both new and experienced employees in all parts of the organization Adapt to changes or challenges in training audience or environment Communication & Collaboration Facilitate clear, transparent communication across library departments Work closely with senior leadership and supervisors to align training initiatives with organizational goals Manage multiple training projects simultaneously Support learners at different skill levels with empathy and patience Deliver constructive feedback effectively, even to individuals who may be resistant or reluctant, using empathy, diplomacy, and clear communication Customer Service Ensure JCFPL staff receive training that enhances customer service interactions and patron engagement Design, develop, and deliver training modules on best practices in patron assistance for library services, reference assistance, leadership, community engagement, and other areas identified as needs Instructional Design & Adult Learning Utilize adult learning principles to design engaging, interactive training materials Implement a variety of instructional formats, including in-person workshops, e-learning, and blended learning approaches Create materials and training experiences that utilize a motivating, learner-centered approach that appeals to a variety of learning styles and easily allows for differentiated instruction Assessment & Continuous Improvement Track employee progress through evaluations, feedback, and performance metrics Adapt training programs based on library needs and evolving industry trends Continuously explore new training methodologies and leverage emerging technologies to improve staff education Technology & Digital Literacy Train staff on digital tools, emerging technologies, and library management systems as they relate to continuous professional development and lifelong learning Stay current with library technology trends to ensure JCFPL staff are equipped with modern skills Leadership & Cultural Competency Build and maintain strong relationships with stakeholders, including staff, leadership, and external partners Promote a culture of ABIDE (Accessibility, Belonging, Inclusion, Diversity, Equity) within training initiatives Ensure that training materials reflect the cultural diversity of Jersey City and support an inclusive workplace REQUIRED EXPERIENCE / EDUCATION Note :

PREFERED EXPERIENCE / EDUCATION Education :