Service Desk Analyst III (5+ years exp.)

Think Tank is a woman-owned small business with more than 27 years of proven success delivering exceptional IT and consulting services to the federal government. We are currently seeking an ideal candidate for the position of Service Desk Analyst III (5+ years exp.) to support a high-impact staff augmentation project with Fairfax County, Virginia. This position is conditional upon contract award expected in September / October 2025. Résumé of successful candidate(s) will be included with our proposal. The requirements are as follows :

• Minimum / General Experience : Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration.
• Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills.
• Minimum five years' experience in the field.
• Functional Responsibilities : Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment.
• Strong communication and problem solving skills required.
• Performs full lifecycle of Incident management activities in context of a professional service desk.
• Minimum Education : College degree and HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.