MANAGER PRO EXPERIENCE

Manager Pro Experience

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose : The Manager Pro Experience will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Manager Pro Experience will have responsibility for ownership of a subset of an initiative, working with cross-functional teams responsible for developing, testing, executing and driving strategic initiatives that bring value to Home Depot Pro Customer. The manager role will identify, analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner with multiple cross-functional departments to ensure seamless alignment on initiatives. Strong leadership skills, communication and analytical ability is critical to the role. This role will work in a cross-functional environment leading respective workstreams to meet business priorities.

Key Responsibilities :

• 15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement / optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
• 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
• 20% Develop Recommendations - Prioritizes team issues and brainstorm / develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.
• 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
• 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors

Direct Manager / Direct Reports :

This position typically reports to Sr. Manager or Director

This position has 0-4 Direct Reports

Travel Requirements :

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements :

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions :

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications :

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Preferred Qualifications :

Working knowledge of Microsoft Office Suite

Working knowledge of Tableau

Working knowledge of presentation software (e.g., Microsoft PowerPoint)

Proficient with data mining software (e.g., IBM Cognos Business Intelligence, Hadoop)

Demonstrated ability to collaborate and work effectively with cross-functional teams

Ability to develop and apply advanced mathematical / statistical techniques

Ability to draw accurate conclusions from financial documentation

Demonstrated project management skills

Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences

Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

Excellent written and verbal communication skills

Consulting and / or retail experience

4+ years of previous leadership experience

Minimum Education :

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education :

No additional education

Minimum Years of Work Experience :

Preferred Years of Work Experience :

No additional years of experience

Minimum Leadership Experience :

None

Preferred Leadership Experience :

None

Certifications :

None

Competencies :

Decision Quality

Collaborates

Drives Engagement

Ensures Accountability

Plans and Aligns

Communicates Effectively

Customer Focus

Drives Results

Manages Conflict