Retention (DTC) Mortgage Loan Officer

Job Description

Job Description

Smart | Honest | Driven

Rosegate Mortgage is a leader in the home loans industry and committed to delivering quick, personalized financing solutions. Founded in Charlotte in 2020, we've built a reputation on expertise, advanced technology, and a best-in-class operations team. Our goal is to create customers for life through an exceptional home-buying experience.

We are seeking Retention Loan Officers to join our newest division focused on retaining our portfolio of loans. Retention Loan Officers specialize in maintaining and enhancing relationships with existing customers, ensuring their satisfaction and loyalty, and creating customers for life. This role has the opportunity for continued growth and advancement.

Responsibilities :

• Proactively communicate with existing Rosegate portfolio clients through various triggers and call campaigns. This will include both purchase and refinance opportunities.
• Identify opportunities for clients to modify their current financing to better suit their evolving needs.
• Document all client interactions, proposals, and transactions in compliance with regulatory standards and company policies.
• Maintain and strengthen relationships with existing Rosegate portfolio clients, fostering long-term loyalty.

Our Ideal Candidate :

What You'll Receive :

Qualifications :

Rosegate Mortgage is an equal-opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Rosegate Mortgage | NMLS : 2020757| www.nmlsconsumeraccess.org | Equal Housing Opportunity | Licensed in NC, SC, GA, TN, FL, MD, TX, PA, IA, AL, OK, KY, CT, AR, CA & VA | 11225 N Community House Rd, Charlotte, NC 28277 | 888-657-6206 |