Helpdesk Associate

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and / or email, but occasionally in person Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up Handles back-up duties in software installation & troubleshooting as required Serves as initial point of contact from the IT department for new users Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed Maintains accurate inventory of IT equipment Coordinates repair of IT hardware and keep track of warranty information QUALIFICATIONS / REQUIREMENTS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have a fundamental understanding of PC hardware and software Outstanding telephone skills and customer service skills are required Must have an ability to diagnose problems and make decisions to assure prompt resolution Previous experience in an IT Helpdesk or Client Services role is a plus Considerable skill in MS Office applications (Word, Excel, Outlook, Powerpoint and Access) PC proficiency in a Windows environment, including keyboard skills Ability to work in an organized manner, quickly, and efficiently in a fast-paced environment. Strong communications and interpersonal skills All Full Time employees are eligible for the following benefits :

• Medical / Pharmacy
• Dental
• Vision
• Voluntary benefits
• 401k with employer match
• Virtual Care
• Life Insurance
• Voluntary Benefits
• PTO All Part Time employees are eligible for the following benefits :
• 401k with employer match
• PTO