Client Services Specialist- NY

Client Services Specialist

This Role is an In-House Role. The Candidate must be able to travel to our Staten Island Office. We are not considering remote candidates.

Are you ready to embark on a thrilling journey with a company that offers a dynamic, fun, and relaxed work environment? Look no further! At Jets.com, we take pride in delivering top-tier, personalized 24 / 7 service to our distinguished clientele who demand the best.

We are seeking an experienced and detail-oriented Client Services Specialist to join our team. This role is critical in coordinating and scheduling flights while ensuring seamless operations and an exceptional client experience. Additionally, we are prioritizing candidates with aviation and customer support experience.

Key Responsibilities :

• Coordinate and Schedule Flights – Efficiently arrange flight itineraries, considering client preferences and operational requirements.
• Ensure Safe Operations – Monitor flight progress, weather conditions, and other factors that impact travel, making real-time adjustments as needed.
• Client Communication – Maintain clear and professional communication with clients, providing updates and addressing any travel-related inquiries.
• Accurate Documentation – Maintain detailed flight records, manage billing processes, and reconcile accounts.
• Customer Service – Handle customer inquiries with professionalism, ensuring issues are resolved efficiently.
• Compliance and Safety – Adhere to aviation regulations and company protocols to uphold the highest standards of service and safety.
• Ad Hoc Projects – Support the Brokers on projects aimed at building their book of business.

Qualifications :

If you have a passion for aviation, thrive in a dynamic work environment, and are ready to grow into a leadership role while contributing to the evolution of our sales department, we encourage you to apply!