Project Support Representative

Project Support Representative

Part of support team that assists Project Managers with tasks that will ensure material is supplied accurately and timely, and customers' requests and questions are addressed within 24 hours. Works directly with the project managers, our customers, vendors, and staff.

The Project Support Representative (PSR) is responsible for but not limited to the following :

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Contact manufacturers and wholesalers for acknowledged ship dates and product availability
• Utilize dashboards to update project schedule dates, monitor acknowledgements, ship dates, and project statuses, and provide updates to customers
• Prepare quotes and project folders for change orders
• Assist in sourcing materials
• Assist in entering key meeting info, project phasing, and running phased packing slips
• Follow-up with customers to ensure official change order documents are issued per approved quotes timely
• Obtain and send wood door prefinish samples to jobsite
• Prepare warranty / closeout paperwork
• Review and update vendor quotes before sourcing materials
• Support the project manager as needed / required

Essential Functions

Experience & Other Requirements