Liaison, TANF Administrative Assistant

The TANF Liaison, Administrative Assistant will provide office services by implementing administrative systems, procedures, and policies. Additionally, they will monitor administrative projects and activities for management at the Career Development Center.

QUALIFICATIONS :

Minimum Qualifications : High School diploma or equivalent. Two years of clerical, computer, and customer service experience. At least two years of high-level Program Participant Liaison responsibilities. The incumbent will be required to present in a professional manner. A background check and valid Colorado driver's license is required.

• Must have excellent written, digital, and verbal communication skills.
• Must be able to communicate respectfully, effectively both one-on-one and able to create materials to be understood by and appeal to a wide audience.
• Must have the ability to work independently, cooperatively and exercise effective planning while remaining flexible and deal with the pressure of deadlines effectively.
• Organizational skills required.
• Experience maintaining positive relationships with key internal stakeholders and identifying key success criteria in conjunction with leadership and stakeholders, implementation of initiatives and maintaining tracking of statistical information to demonstrate success of program.
• Demonstrated success in the provision of customer delight through active listening, expectation setting and timely, consistent follow up.
• Must have demonstrated experience with successfully maintaining confidentiality.
• The incumbent must have current experience working 1 on 1 with persons faced with disadvantages such as : TANF, Food Assistance, Medicaid, Medicare, Disabilities (diagnosed and undiagnosed), justice involved, Mental Health homelessness, and food insecurity.
• The Liaison must be able to organize and follow through with duties demonstrating the capability of handling several different and ongoing projects at a high level.
• The Liaison must possess excellent skills in the following areas : reporting, writing, verbal communication, Microsoft Office, managing processes, organization, and analyzing information.
• The incumbent must be able to cope with the pressure of deadlines and be flexible in regard to job tasks and duties, able to and willing to cross-train to be able to fill in other CDC Departments. The incumbent must be neat, courteous, and personable.
• The Liaison must maintain a positive attitude and interact appropriately with others including community agencies, other employees, and clients of varying functioning levels.
• The incumbent must have extensive software skills as well as Internet research abilities and be able to type 50 wpm accurately.
• Position requires sitting for extended periods and using a computer keyboard for a minimum of four hours each day. Must be physically able to carry weight and stand / stoop when filing.
• The incumbent must be a self-starter, demonstrating the ability to stay focused and disciplined while being flexible to the demands of the job.
• The incumbent will be expected to maintain confidentiality regarding agency and client records and information.
• A valid Colorado driver's license without a history of violations is also required. Overtime and / or weekend hours may be required when necessary as well as some travel to attend meetings and required training.

KEY RESPONSIBILITY AREAS :

Relationship Management :

The TANF Liaison will communicate routinely and consistently with all co-workers, staff, and customers in a proactive and positive manner. The incumbent will work with all CDC programs and staff. The incumbent will use good customer service skills and approaches with all clients. In addition, the incumbent will deal effectively and calmly with non-routine situations following accepted guidelines.

Administrative Support :

The incumbent will prepare meeting agendas in advance and arrange meeting facilities. The TANF Liaison will be responsible to assist the CDC team in any assigned clerical work to include, but not limited to : Taking meeting notes, contacting internal support to assist with IT and other issues, managing Microsoft Outlook Calendars, ordering and tracking supplies, answering phones, performing a variety of responsible office support work such as composing confidential correspondence and resolutions; preparation of spreadsheets and reports, scheduling meetings, welcoming visitors and new hires, maintaining office efficiency regarding all office equipment. The TANF Liaison will function as the TANF Coordinator for the Management team of CDC, primarily focusing on assisting the Operations manager. The TANF Liaison will be responsible for office upkeep including but not limited to checking the mail, ensuring the office and kitchen have all needed supplies, and communicating with property maintenance as needed. The TANF Liaison will attend to all administrative detail duties of the Operation Manager. The incumbent will assist in keeping all documentation / projects on schedule and take initiative in the absence of management and will perform any other duties as assigned.

Processing, Tracking and Reporting :

The TANF Liaison will be responsible for all statistical data collection and reporting to include monthly program outcomes, ASR, employment log, and Character of the Caseload data for the Operations Manager. To include meeting with the Contract and Programs analyst to ensure the information is clear and accurate. The incumbent will assist in the tracking of Subsidized Employment funds as well as any other grant dollars used. Being timely is mandatory.

Project Management :

The TANF Liaison will keep all assigned projects on schedule. The incumbent will coordinate workflow and update / chase delegated tasks to ensure progress to deadlines. The incumbent will report project progress to The Director of Career Development Center regularly.

The TANF Liaison will assist case managers monthly including but not limited to the following : beginning of month data entry, returning client phone calls and communicating messages to case managers, rescheduling case manager appointments and or finding coverage for those appointments when needed, providing resources and directions to clients when appropriate.

Safety :

The TANF Liaison will be the office's designated safety representative and be expected to attend monthly Goodwill safety meetings, give monthly safety presentations to the team, and ensure the office is complying with all safety guidelines and requirements.

Research :

The TANF Liaison will conduct research, as assigned, compiling all information for management when needed.

Pay : $20 / hour

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule : Monday - Friday 8 : 00am - 4 : 30pm

This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS : 888-897-7781 or www.dhs.gov / E-Verify

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

(This information is required to ensure compliance with various workplace regulations. Please identify each physical activity required in the performance of this position using the guide below)

Guide to Physical Requirements :

LIFTING : (as defined by ADA)

Moderate : 15-44 lbs -

CARRYING :

Moderate : 15-44 lbs - OCCASIONALLY

PUSHING / PULLING - OCCASIONALLY

REACHING :

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING / CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING :

Use of legs only (stairs) - OCCASIONALLY

Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION :

Visual, close - FREQUENTLY

HANDS / FINGERS :

Fine Manipulation - FREQUENTLY

Repetitive Movements - FREQUENTLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - FREQUENTLY

SPEAKING - FREQUENTLY

OTHER, please describe -

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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