Collections Associate

Collections Associate

Knoxville company is seeking a Collections Associate! Pay : $16.00 / hr Benefits : Medical, Dental, Vision

Responsibilities :

• Make outbound and receive inbound calls while maintaining call center pace. You will be on the phone for the majority of the day!
• Excellent negotiation / problem solving skills and the ability to communicate effectively with co-workers, clients, consumers, etc.
• Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism while staying within client parameters
• Ability to be detail-oriented and expected to maintain a high level of customer service
• Ability to multi-task and strong follow-up skills
• Follow all state and Federal FDCPA standards and regulations
• Overcome stalls and objections and suggest money sources and solutions for repayment
• Provide accurate account updates on computer files for each call made and / or received
• Ability to work individually as well as in a team environment
• Prepare written documentation for all settlements and pay off offers
• Process payments
• Ensure security of information in all matters
• Ability to perform basic skip-tracing tasks
• Ability to learn, apply, and follow office policies and procedures

Requirements

Compensation / Pay Rate (Up to) : $16.00 - $16.00 Per Hour