Application Consultant - Entry Level - On-site

Biomedical Engineer (Application Consultant) - Entry Level

Brainlab, Inc.

Pharma / Bio-Tech

Cincinnati, OH; Philadelphia, PA - On-site

• Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS product usage
• Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usage
• Lead installations and establish functionality at new and existing customer sites
• Educate / train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare / wear parts, upgrades, etc.
• Regularly strategize with the Account Manager in your region, evaluating customer situations, open sales projects, and identifying and referring sales Resolve product issues through detailed analysis and utilization of engineering expertise
• Keep abreast of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis
• Attend IGS Continuing Education annually and maintain annual product
• Promote IGS products and services to surgeons at trade shows
• Maximize customer satisfaction
• Report and document complaints per Complaint Handling SOP
• Perform other duties and responsibilities as required

Qualifications

How to Apply

Please apply for this position through Brainlab's online application and reference your affiliation with the Evans Scholars in your application. Once you've applied, please notify Dan Puglisi (Sr. Director, Career Services) and include your resume.

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