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Customer Success Manager

Customer Success Manager

ValorxPleasanton, CA, US
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Valorx is looking for a Custom Success Manager to partner with our customers post-sale to drive adoption and ensure customer satisfaction, growth, and retention.

Here’s what you’ll be doing :

  • Proactively own and manage the success of customers.
  • Work with customers to align partnership expectations, build and execute onboarding plans.
  • Collaborating with other business functions to ensure client success.
  • For example, you will work closely with Sales, Business Development, Support, Marketing and Product teams.
  • Managing a book of existing clients, taking responsibility for securing retention as well as driving growth.
  • Partner with the greater sales team to develop and execute a plan for driving results within your customers, working collaboratively to secure successful renewals and expansions.

We’re excited about you because you have :

  • 3+ years’ experience in an Account Management or Customer Success role.
  • B2B sales experience (SaaS preferred) Strong writing, strategic thinking, ability to prospect efficiently, and strong planning skills.
  • Ability to adapt, or willing to learn how to develop a growth mindset.
  • Motivated with a competitive drive, eager to learn, and humble.
  • A proven track record of renewals achievement.
  • What else would be great :

  • Strong network within the Salesforce ecosystem Experience in the SaaS / Cloud space a big plus What's in it for you?  Salary USD 65,000 + Benefits Empathetic and collaborative culture that embraces diversity.
  • Professional development and substantial growth opportunities Creative freedom and the ability to make a mark in our company.
  • Flexible working hours Join our high-growth SaaS company with thousands of users, including numerous Fortune 500 companies, and be a part of the team that is revolutionizing the way companies interact with their critical business data.   Powered by JazzHR
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    Customer Manager • Pleasanton, CA, US

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