Customer Success Manager

Halo Industries Job Opportunity

Make your mark on the future of high-growth industries with Halo Industries. Originating from Stanford University in 2014, we're pioneering a revolutionary laser technology that's redefining semiconductor material slicing. Our solution dramatically cuts waste, improves cost-effectiveness, and is fueling advancements in automotive, telecommunications, and power electronics. Following a significant funding round in 2024, we're now expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships.

Roles and Responsibilities

Be the voice of the customer and represent customer needs and requirements inside Halo by providing clear communication and managing expectations with customers and internal stakeholders.

Ensure customer needs are met effectively and they have a positive experience with Halo Industries' products and services, specifically Halo's Silicon Carbide wafering process.

Develop and lead customer success programs, ensuring alignment with overall business goals and customer satisfaction targets. Plan, execute, and monitor customer projects, ensuring they are delivered on time, within budget, and meet customer expectations.

Manage the end-to-end customer journey, as a key member of the Halo Sales team.

Handle customization requests based on customer applications.

Ensure quality and precision of wafers, addressing any issues with defects or non-conformance.

Provide technical support and consultation, coordinating with engineering, R&D, and sales.

Manage problem resolution and issue management, including returns or replacements.