Information Technology Support Technician

Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience.

Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.

What you'll be doing :

• Support Microsoft Windows desktop technologies
• Support Apple MacOS desktop technologies
• Support Apple and Android Mobile Devices
• Software installation, configuration, and troubleshooting
• Troubleshoot and repair Windows and Mac workstations
• Advanced Windows Server Active Directory tasks
• Azure Active Directory Management Support, including Intune
• Advanced Email Management Tasks
• On-Site workstation & networking equipment hardware installation
• Setup and configure enterprise-level networking equipment configurations
• Monitor network performance and resolve ISP issues
• Windows server administration tasks
• New client user add / change / remove
• Manage and configure business application support and client-side application support
• Respond to support tickets and alerts

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities