Customer Service Representative

Customer Service Representative

A local Credit Union based out of Washington is interested in hiring a Customer Service Representative to their team onsite in Lynnwood, WA. These positions are long-term opportunities with a positive growth structure.

Provides outstanding service to promote deep and lasting member relationships.

Answers general inquiries and performs account maintenance via phone or email channels.

Meets / exceeds key critical metrics.

Researches and resolves problems under the mentorship of the MCC Supervisor or MCCR Lead with a sense of urgency.

Takes ownership of member concerns, sets the expectations, and provides timely follow-up / resolution.

Sees opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.

Maintains knowledge of credit union policies, procedures, and regulations.

Performs other duties as assigned.

Skills & Qualifications

Bilingual Spanish (Preferred - Not Required)

Customer Service Experience

The pay range for this position is $21.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Lynnwood, WA.

This position is anticipated to close on Oct 27, 2025.