Medical Assistant Level 3
Under direct supervision and within an established scope of practice, assists the provider with specialized patient care, assist with examinations, treatments, and special procedures of patients and preparing patients for specialized exams as directed by San Ysidro Health policies and procedures in a medical office or clinic setting. Position encompasses assistance amongst medical specialties, requiring a strong understanding of administrative and clinical workflows to effectively support specialty health care providers, manage patient flow, scheduling and patient education. MA Level 3 is expected to perform the core functions of MA Level 2 with the addition of specialized technical and scheduling functions specific to their medical specialty.
Upholds San Ysidro Health's Policies and Procedures, Core Values and competencies and applicable state, federal and local laws. Perform routine patient care functions as prescribed by licensed health care providers following established clinical protocols and policies and procedures within defined scope of education, training and responsibilities. Assists assigned physician(s) and / or other health care professional(s).
Clinical Duties
- Clinical Intake : Completes clinical intake following DHCS and SYH Guidelines. This includes vital signs & measurements, questionnaires, documenting patient history, reconciling medications, reconciling immunization history.
- Completes daily chart preparation for medical appointments by reviewing the care plan in the provider chart note and / or referral notes; displays the ability to identify overdue health maintenance items, review referral orders, gather provider chart notes, and identify vaccine opportunities.
- Scheduling patient appointments and managing work queue request and in-basket messages.
- Prepares patients for examinations with proper caps, drapes and supplies
- Cleans and sanitizes exam room after each patient
- Assists with minor procedures, biopsies, wound cultures and treatments.
- Prepare patient for examination, procedures and treatments specific to the specialty
- Collects specimens (blood, urine etc.) labeling appropriately and perform basic in-clinic lab POCT as needed.
- Administers injections or medications after completion of 10 hours of medication management training
- Performs basic point of care test, EKGs, hearing and visual acuity
- Applies principles of aseptic technique and infection control as directed by the Infection Control policy and procedures
- Maintains exam room inventory and replenishes medical supplies and materials throughout the day as needed. Maintains inventory logs
- Participates and responds, when assigned to clinical emergency codes
- Autoclave : cleaning, processing, sterilizing and checking of instruments and maintaining logs.
- Assists with specialized procedures and use of equipment as appropriate for the assigned specialty (such as downloading data from continuous glucose monitoring systems).
Administrative Duties
Documents pertinent patient information, procedures and patient responses in patients' medical record, following established SYH guidelines and maintaining patient confidentialitySchedules and rescheduling patient appointmentsUpdates patient medical recordsVerifies insurance informationManage messages and relay results or important information to patient with written instruction from provider, following message management guidelines- staging and routingCollaborates with the referrals department to gather information about the status of specialty referrals and prior authorizations.Maintains medical supplies and inventory and verify no expired supply in stockParticipates in ongoing clinical outreach and in reach to meet the clinical care gap standardsAdditional Duties and Responsibilities
Must be able to travel to multiple clinical locations to provide provider continuity and or cross coverage with different providers and or departments within Ambulatory Care.Practices customer service standards as defined by SYH and specified clinicAnticipates the customer's needs, takes proactive steps to meet those needs, by listening and problem solvingPromptly responds to alarms and patient requestsFacilitates the customer's ability to utilize resourcesAssures a clean, orderly, and functional work environmentWorks collaboratively with others to meet shared objectivesManages difficult or conflict situations constructively and seeks appropriate assistanceTakes accountability for own actionsActively participates in departmental professional development activitiesAdheres to SYHealth Attendance PolicyAssist in training new hires, transfers and externship studentsPrior AuthorizationAdhere to the Medical assistant job descriptionAlways maintain a high level of communication through proper channelsWorks collaboratively with Specialty Providers to identify better pathways for delivery of care.Other duties as assignedJob Requirements
Education Required (Minimum level of education) :
High School diploma or GED preferredCompletion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California.Certifications / Licenses Required :
Current BLS for Healthcare Provider awarded by American Heart AssociationExperience Required (Minimum level of experience) :
Minimum 1 year of experience as a Medical Assistant or recent work history in a Specialty MA role setting including but not limited to; Cardio, Endo, Hem, ID, GI Neph, Pulm, Rheum, Opt, Pod, Accu, Allg, Immun.Completion of externship required by Medical Assisting ProgramVerbal and Written Skills Required to perform the Job :
Bilingual in Spanish, Tagalog, or Arabic language preferred.Ability to read, write and comprehend medical information and terminology.Ability to effectively present information, both verbal and writtenTechnical Knowledge and Skills Required to Perform the Job :
Demonstrated ability to use computer and Electronic medical recordsDemonstrated ability to use wheelchair, EKG, gurney table, vital machine, pulse oximeter, autoclaveWorking Conditions and Physical Requirements :
Continuous standing / walking / twistingProlonged sittingOccasionally lifts, pushes and / or transfers patientsExposed to unpleasant elements (accidents, injuries and illness)Ability to work a varied, 40 hours per week schedule to include evenings and / or weekends, between the hours of 8 AM to PMReliable transportation necessary for occasional traveling to assist with providing coverage at SYH clinics within San Diego CountyUniversal Requirements
Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.